Post by garywinner » Thu Jan 16, 2014 1:32 am

I want to disable the click desk chat module when in the mobile theme, because it covers a great part of the screen. I couldn’t figure out how it might be possible.
Please kindly help. :)
Cheers.

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Post by clickdesk.mike » Thu Jan 16, 2014 1:01 pm

Hi Gary

This is Mike from ClickDesk Support. You can have your programmer or web developer remove the ClickDesk code on the mobile version of your website. You can have them set up a script on your website that detects the device being used by your visitor. If it's a PC/MAC insert the codes programmatically, else don't insert it

Do feel free to chat with us on our website, http://www.clickdesk.com or you can also shoot me an email on mike@clickdesk.com. We will be more than happy to help.

Thanks

Mike Evans
ClickDesk Corporation


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Post by garywinner » Thu Jan 16, 2014 3:38 pm

Hi Mike,

Thanks for your copy and paste solution which I have seen in other website.
A more concrete guideline to fix it in opencart will be welcomed.
Otherwise, it will be good to remove the Click Desk .

Cheers!
clickdesk.mike wrote:Hi Gary

This is Mike from ClickDesk Support. You can have your programmer or web developer remove the ClickDesk code on the mobile version of your website. You can have them set up a script on your website that detects the device being used by your visitor. If it's a PC/MAC insert the codes programmatically, else don't insert it

Do feel free to chat with us on our website, http://www.clickdesk.com or you can also shoot me an email on mike@clickdesk.com. We will be more than happy to help.

Thanks

Mike Evans
ClickDesk Corporation

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Post by clickdesk.mike » Mon Jan 20, 2014 1:39 pm

Hi Gary

Our team is currently working on this issue and you can expect a solution pretty soon. We will ensure you are informed about this once we have this fixed.

Thanks

Mike Evans
ClickDesk Corporation


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