Although it may appear obvious and it does even to me, unfortunately the common customer isn't as diligent and we've experienced problems with customers having problems putting in their details upon checkout. So this is based on experience running our shop.
Specifically where the input details field states "Your Personal Information" and "Your Address", some customers are unfortunately inserting their delivery details as they are missing the small title text next to step 2.
We've gone and changed these default values to "Your Billing Details" and "Your Billing Address" to completly avoid any problems.
To change yourself, its simply at: /catalog/language/english/checkout.php and just swap to what you want.
Code: Select all
$_['text_your_details'] = 'Your Personal Details'; $_['text_your_address'] = 'Your Address';