Post by Xsecrets » Sat Jun 12, 2010 4:51 am

no I haven't seen any ticket system mods, and actually I think this is the first request I've seen for one, but it's not a bad idea I suppose.

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Post by MrConn » Thu Jul 01, 2010 4:30 pm

Would LOVE a ticket-system!

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Post by SteveoBagins » Thu Jul 15, 2010 10:43 pm

Ticket sales system!!!! YES PLEASE!!!!!! It is a big enough project to be a seperate offering, but it would be great and if it intergrated with opencart, even better!! OpenTicketOffice! :D :D

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Post by Calimo » Thu Sep 30, 2010 3:17 pm

i think u would found some people who integrate this ticketsystem: http://osticket.com/

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Post by designbuyers » Sat Jan 08, 2011 4:45 pm

is there extension for ticket system?

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Post by SapporoGuy » Sat Jan 08, 2011 5:01 pm

I haven't seen the request for this yet, but I did have a conversation about it.

I also came to the conclusion that osticket would be a good candidate.
Other possibilities are vtiger or sugarcrm.

Has anybody seen a MVC opensource version yet?

@ functionality
What do you expect the ticket system to do?
Act as only a helpdesk or some type of deeper integration?

Any other ideas?

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Post by designbuyers » Sat Jan 08, 2011 5:18 pm

ticket system for support and I think its the best when get email to some email like support @ the domain .com to be in the ticket system.

It would be great if it possible to integrate any of those open source ticket systems that allowing to do that.

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Post by peteVA » Sat Jan 08, 2011 11:05 pm

Looks like we (literal sense, since I haven't added anything yet) are talking about two different things here. And the OP was not totally clear on just what was meant.

To me a "ticket system" would more accurately be called a "help desk". I would love one of them, either included (naturally, as I'm cheap), or as a paid for mod.

Then there is selling tickets for events, something I know nothing about and don't care to learn, but it seems that may have been how this thread was taken.

If "ticket system" means "help desk", I'm all for it. Nothing against OSticket and such, but many of the stand-alone systems are overkill for most shopping cart sites where they are not using 14 techs in 4 divisions, etc.

Simple help desk, with maybe a knowledge base, number the request and keep a log of the conversations in a string.

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Post by designbuyers » Sat Jan 08, 2011 11:33 pm

Well, I would go for paid if there is good price for it, then I will buy it.

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Post by cashman9 » Mon Jan 10, 2011 1:27 pm

OSTickets does a great job, but its limited. Of course it would be great to see Ticket system like OStickets integrated within opencart with an RMA system. But thats all complicated.

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Post by SapporoGuy » Mon Jan 10, 2011 2:02 pm

How is OSTickets limited and if so do you know of another opensource system that does not start to enter the sugar/vtiger world.

RMA is actually another issue that would be good to have another thread for since opencart could use one.

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Post by dbstr » Sat Jan 15, 2011 7:30 am

What kind of features exactly are you looking for? I'm working on a ticket system/help desk.

I'm online from my phone, but I can share more info soon.

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Post by scanreg » Sat Jan 15, 2011 10:15 am

A ticket system is also being worked on here:

http://forum.opencart.com/viewtopic.php?f=24&t=23823

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Post by dbstr » Sat Jan 15, 2011 1:23 pm

scanreg wrote:A ticket system is also being worked on here:

http://forum.opencart.com/viewtopic.php?f=24&t=23823
Some great ideas there, thanks :)

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Post by scanreg » Wed Jan 19, 2011 12:42 am

Can't wait to see your system, great :)

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Post by scanreg » Thu Feb 03, 2011 10:40 pm

Any progress?

I'd be happy to try it out, kick the tires, etc.

Many thanks

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Post by cashman9 » Mon Feb 07, 2011 8:56 am

I hope the developer will consider an RMA system as well... http://forum.opencart.com/viewtopic.php?f=110&t=26687

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Post by voca » Thu Feb 17, 2011 8:58 pm

That last post looks like a link to "hesk" uploaded to a subdomain called helpdesk. I'll be working on complete opencart integration of helpdesk functionality for my laser printer sales and service website. I'll keep you posted.
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Post by peteVA » Thu Feb 17, 2011 11:32 pm

I gave up on the Maian after just a day or two and went to HESK, much better.

I simply edited the Contacts page so that the name and address, etc. shows, but no email. Just a link to the helpdesk, so everything comes in as a ticket.

Except for the template / design difference, it works just great.

Here's a look at the contact page - http://wholesale-district.com/dropship/ ... on/contact

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