Post by j8h9 » Sat Apr 07, 2012 11:16 pm

I hope not to offend any of the OC development/support staff but am seeking some candid answers to some important questions.

I've installed the software and a template, added some products and having been traversing the admin pages. Before committing 100% to hours of product loading, configuration, etc. I'd like to know the following:

1. How big is the support staff, how responsive? Is there a company behind OC or a small staff of programmers without a legal identity?
2. Is there a roadmap for this product? Is there a release schedule?
3. Google checkout is a primary merchant solution and yet I found only a free addon and it appears to be periodically supported and buggy.
4. What is the long term commitment? If I spend 1000 hours building and implementing a store in the next 18 months--can I be assured this company/project will be around in say 2 years, 5 years, etc.

Thank you to all who respond. J

Newbie

Posts

Joined
Fri Sep 23, 2011 9:37 pm

Post by Tcalp » Sun Apr 08, 2012 12:03 am

1) Support Staff is mostly community based, and getting larger every week. Typically you have an answer within an 20 minutes, or a few hours for more complex problems.
2) No, No.
3) It's open source, you get what you get. If your unhappy with existing solutions code something better.
4) There is no guarantee but the OC has been around a long time and author(s) make a good deal of money from extension commissions so I really doubt they would have any reason to stop.

If your looking for a solution with rock solid 'official support' buy into Magento Enterprise, I think it's around $20,000 per year these days.

Increase Page Speed (#1 rated commercial extension on OpenCart Marketplace)
15in1 Essential Extensions Value Pack Premium Customer Testimonials Reward Points Extended Admin Security Lockdown Suite

Image
irc.freenode.net #opencart


User avatar
Active Member

Posts

Joined
Wed Jul 06, 2011 1:49 pm

Post by j8h9 » Sun Apr 08, 2012 9:35 pm

Your response is a clear indication of what I expected. Looks like OC is not the solution for me.

Newbie

Posts

Joined
Fri Sep 23, 2011 9:37 pm

Post by Xsecrets » Mon Apr 09, 2012 12:11 am

j8h9 wrote:Your response is a clear indication of what I expected. Looks like OC is not the solution for me.
If that's the case then the only open source project you should look at is magento, and you need to purchase the corporate support. Other than that don't bother, because none of the others will give you guaranteed support, and certainly not for free.

OpenCart commercial mods and development http://spotonsolutions.net
Layered Navigation
Shipment Tracking
Vehicle Year/Make/Model Filter


Guru Member

Posts

Joined
Sun Oct 25, 2009 3:51 am
Location - FL US
Who is online

Users browsing this forum: No registered users and 21 guests