Post by SherryM » Sun Nov 04, 2018 9:11 pm

I have open cart 3.0.2.0 and for some reason I have customers ordering and when I click in my paypal area there address are not showing up and I have called paypal 3 times on this issue and they say there is something in the opencart area something is not set up right for paypal to get the shipping address. I was using both guest check out and account checkout I don't understand why this is happening and I did uninstall and than reinstall the paypal. Im using the extension that is in the opencart paypal standard. Thanks
this is my website www.iowagoatmilksoap.com

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Post by EvolveWebHosting » Sun Nov 04, 2018 11:33 pm

It's hard to say without seeing the actual configuration. Do you have all of your order statuses setup properly and an IPN (Instant Payment Notification) URL setup in your Paypal account? This allows Paypal to tell Opencart when an order has been successfully paid for.

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Post by thekrotek » Mon Nov 05, 2018 1:17 am

Check the orders with missing address right in OpenCart admin. I also encountered this issue and noticed, that some orders are missing address, when order is paid via PayPal. This issue is very hard to trace, since it's extremely random. I'd recommend you to ignore this, if it doesn't happen too often. Otherwise you will have to modify PayPal Standard extension, put a bunch on debugging trackers, log every possible step and analyze the logs. Without any coding skills this is impossible to utilize.

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Post by SherryM » Mon Nov 05, 2018 1:52 am

Hi
Thank you yes I have everything in paypal set right. I called them 3 times on this and they told me if the address is not pulling into paypal than Im not protected if the customer (s) file a claim or ask for a refund saying they didn't get there order even if I do have tracking and it says they did get it. So that is what I do need to get it fixed.

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Post by agatha65 » Mon Nov 05, 2018 7:16 am

@SherryM This is a known problem.
Check my post
viewtopic.php?f=202&t=202544
You have to change only one number in the code, but if in doubt just contact me and I will fix it for you.

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Post by SherryM » Mon Nov 05, 2018 12:44 pm

Thank you agatha65 I did change it and hopefully it will fix the issue. Now I have to wait for a order from a guest checkout to see if paypal does get the address of where I need to ship.

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