You have to go to Contact page and let them know: http://www.opencart.com/index.php?route=support/contact
I find this feature really annoying and should be taken off completely. Even Amazon, Newegg and Ebay never ask for your "ID" to verify your account.
I take my 4th amendment (privacy) very seriously and I don't like being asked for my "Utility bill" or "Photo ID" unless for business reasons, such as negotiating with distributors, manufacturers or Paypal (for being my payment gateway). My Opencart membership (not this forum membership) has been around for years, and now they want my "photo ID"? Opencart has become a police-state to its members. Now with NSA around, the last thing I want to leave my online footprint is my "Photo ID". Plus, I bought all my extensions with verified Paypal account, isn't that legit enough?
This is ridiculous. Honest customers are treated like criminals yet pirates can get by without restrictions like this. The idea of buyer needing to get "permission" to use extensions they buy with their hard-earned money is insane. Plus, we have to wait for hours or days to be approved? Our productivity is halted because of this.
If this keeps going on, you're just going to convince people to take the piracy route instead of buying legitimate extensions. More convenient, immediate access and free.