Search found 40 matches

Search found 40 matches

Re: Admin > Orders > Updates Do Not Notify Customer

what lack of support. i'm looking into the issue. trying to get the fix in the next version. 9/times out of 10 its your server setup incorrectly. or some spam filter. you really think i should go around logining into every ones servers to invesitgate the problems? i'm npt being paid for it! pay me ...

Jump to post
  • Thu Mar 04, 2010 4:54 am
  • Replies 53
  • Views 13673
Re: Admin > Orders > Updates Do Not Notify Customer

The lack of support for this issue is alarming. I will most definitely think twice before considering OpenCart for any future client projects.

EDIT- It's been over a month since an admin posted on this thread. That's really, really lame.

Jump to post
  • Tue Mar 02, 2010 9:47 pm
  • Replies 53
  • Views 13673
Re: Admin > Orders > Updates Do Not Notify Customer

It'd be nice if we could get some input from the OpenCart staff?

Jump to post
  • Mon Mar 01, 2010 9:41 pm
  • Replies 53
  • Views 13673
Re: Admin > Orders > Updates Do Not Notify Customer

So it's been a couple months since I first reported this issue- still nothing.

And as for saying "it's the server, not OpenCart"... then why is this the ONLY email that won't send out?

Jump to post
  • Tue Feb 09, 2010 10:14 pm
  • Replies 53
  • Views 13673
Re: Admin > Orders > Updates Do Not Notify Customer

i use the default php mail.. no smtp. The text i sent was "test test" or something like that are you opening it in outlook? the one i sent to my gmail came out exactly as typed. I replied to the email and included the original, so you could see what it looks like. GMail must have parsed out the bad...

Jump to post
  • Wed Jan 06, 2010 4:52 am
  • Replies 53
  • Views 13673
Re: Admin > Orders > Updates Do Not Notify Customer

hmm but most people get the emails I sent. I just sent one to myself from my site and i got it. Maybe its just going to spam. I just got one from you (I assume you just sent it today) and it came through with a bunch of garbled HTML attached to it. There is obviously an issue. As for the people say...

Jump to post
  • Wed Jan 06, 2010 2:59 am
  • Replies 53
  • Views 13673
Re: Admin > Orders > Updates Do Not Notify Customer

Could you test this on my order, in your admin panel?? It should only take a couple minutes, and it'd confirm or debunk this issue, entirely (if it works, the error is not with OC.. if it doesn't work, we've found a bug). Ok i just sent an update to you yesterday Any updates? As stated, I think thi...

Jump to post
  • Wed Jan 06, 2010 1:28 am
  • Replies 53
  • Views 13673
Re: Admin > Orders > Updates Do Not Notify Customer

TomGraves wrote:I just updated and order on http://www.countryfreezers.com using GoDaddy as a host and the email worked fine.
Which version of OpenCart do you use? Also, do you use SMTP mailer or normal?

Jump to post
  • Wed Dec 23, 2009 3:29 am
  • Replies 53
  • Views 13673
Re: Admin > Orders > Updates Do Not Notify Customer

Could you test this on my order, in your admin panel?? It should only take a couple minutes, and it'd confirm or debunk this issue, entirely (if it works, the error is not with OC.. if it doesn't work, we've found a bug). Ok i just sent an update to you yesterday I just checked and I do not have an...

Jump to post
  • Wed Dec 23, 2009 3:28 am
  • Replies 53
  • Views 13673
Re: Repost - Order Updates not Sending Notification

I wonder why you do not use the search first or look in your own posts before complaining: Here is your "deleted" post. And the solution is: Here . I had the thread in my favorites. I apologize, I would never have imagined the URL would change.. When I hit my favorites, it said the post didn't exis...

Jump to post
  • Wed Dec 23, 2009 3:25 am
  • Replies 4
  • Views 1008
Re: [All Versions] Order comments never get emailed

I copied & pasted the new piece of code into the lines, just before the old piece of code, as such: if ($order_query->row['comment'] != '') { $comment = ($order_query->row['comment'] . "\n\n" . $comment); } if ($comment) { And when I check off "Notify Customer", update an order, then submit... the e...

Jump to post
  • Wed Dec 23, 2009 1:30 am
  • Replies 3
  • Views 1513
Re: Repost - Order Updates not Sending Notification

I wonder why you do not use the search first or look in your own posts before complaining: Here is your "deleted" post. And the solution is: Here . I had the thread in my favorites. I apologize, I would never have imagined the URL would change.. When I hit my favorites, it said the post didn't exis...

Jump to post
  • Tue Dec 22, 2009 11:49 pm
  • Replies 4
  • Views 1008
Repost - Order Updates not Sending Notification

I'm not quite sure why my previous post was deleted, with absolutely no resolution or notification. Deleting your patrons' requests for help in such a manner is unprofessional and tactless. Anyways, here's my issue again: 1. Log into Admin CP 2. Go to the Orders screen 3. Open an order 4. Change the...

Jump to post
  • Tue Dec 22, 2009 11:28 pm
  • Replies 4
  • Views 1008
Re: Admin > Orders > Updates Do Not Notify Customer

From what i can gather... it comes down to content of the email.. I'm not sure which bit, but typically in these situations, the contact form works as it is simple text... perhaps the order email has some line breaks or characters that cause it to choke for some. It has been an ongoing research iss...

Jump to post
  • Sat Dec 19, 2009 1:50 am
  • Replies 53
  • Views 13673
Re: Admin > Orders > Updates Do Not Notify Customer

This one is still an issue for me... I don't believe it is an issue on my system alone, because as I stated- all emails work fine, except for this one.

Thanks.

Jump to post
  • Thu Dec 17, 2009 10:00 pm
  • Replies 53
  • Views 13673
Re: Admin > Orders > Updates Do Not Notify Customer

This is particular to people's servers.. not a blanket bug. It works fine for most people. It is just those who have issues with the mail class right now. There are other posts about that. All other email notifications work perfectly- what could make this one script function incorrectly? I don't th...

Jump to post
  • Tue Dec 15, 2009 12:58 am
  • Replies 53
  • Views 13673
Admin > Orders > Updates Do Not Notify Customer

Steps to reproduce issue:

1. Log into Admin panel
2. Go to Customers > Order
3. Select any order
4. Change "Status" field, select "Notify Customer", enter anything into "Comments"
5. Update order

The issue: the customer does not receive any notification / email.

Jump to post
  • Tue Dec 15, 2009 12:21 am
  • Replies 53
  • Views 13673

Search found 40 matches