Search found 259 matches

Search found 259 matches

Re: Strange checkout error

Thanks for the reply. That's the strange thing, I do not have a module called Platiposle. I have a custom checkout module, called "Checkout and Registration Simple" which I have been using for a few years without any issues or errors. I think the developer is Russian, could the code be from that mod...

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  • Thu Nov 29, 2018 6:30 pm
  • Replies 3
  • Views 234
Strange checkout error

I am getting a strange error in my error log, I'm not sure if it is triggered when someone tries to checkout: PHP Notice: Error: You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near '.../index.php?route=/payment/platipo...

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  • Thu Nov 29, 2018 6:04 pm
  • Replies 3
  • Views 234
Re: Some orders are showing as Pending when Complete

I think that's it! I noticed on my Banned IP address list that one of the IP addresses that was banned had over 300 customers (there is a option to add/remove IP addresses in the Admin panel). Once I removed that IP address, the order status seems to be working fine now on existing orders. I don't k...

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  • Tue Nov 27, 2018 11:54 pm
  • Replies 21
  • Views 1217
Re: Some orders are showing as Pending when Complete

Hi Yes I have commented out that line you suggested in the code, and the order status seems to be working correctly now... so can I leave that line commented out? What effect will it have on the the ordering system? I am also waiting to hear back from sucuri to see if it's something on their end. Th...

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  • Tue Nov 27, 2018 11:21 pm
  • Replies 21
  • Views 1217
Re: Some orders are showing as Pending when Complete

My Fraud Setting is set to "canceled" and the MaxMind Fraud system is not enabled. It is really frustrating because I have not made any changes or added an new extensions so I don't know why this has started to happen. I do have Sucuri protection and firewall on my website and they recently changed ...

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  • Tue Nov 27, 2018 9:36 pm
  • Replies 21
  • Views 1217
Re: Some orders are showing as Pending when Complete

I should of asked for the value of order_status_id in the Form Data section at the bottom of the Headers tab in the same side panel. It shouldn't be 1 (assuming your pending is status 1). Are the orders from guest customers or customers who no not have safe set the Yes in their settings? The orders...

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  • Tue Nov 27, 2018 3:36 am
  • Replies 21
  • Views 1217
Re: Some orders are showing as Pending when Complete

No, the order status sent to the customer states the order is Pending.

The response states:

"{\"success\":\"You order has been successfully modified orders\"}"

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  • Tue Nov 27, 2018 12:24 am
  • Replies 21
  • Views 1217
Re: Some orders are showing as Pending when Complete

When you try to change an order status in the Order>History tab and it doesn't change. What exactly happens? Do you see any error messages? Anything in the error logs? Do you see any messages in your web browser's development console (usually F12)? Do you see a POST to index.php?route=api/order/his...

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  • Mon Nov 26, 2018 9:18 pm
  • Replies 21
  • Views 1217
Re: Some orders are showing as Pending when Complete

Any of the orders use coupons? Could be this issue of your Fraud Status was set to Pending. https://github.com/opencart/opencart/issues/3657 Are any of the Anti-Fraud extensions enabled? Ever seen PP_STANDARD :: RECEIVER EMAIL MISMATCH! or PP_STANDARD :: TOTAL PAID MISMATCH! in your error logs? No ...

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  • Mon Nov 26, 2018 6:07 pm
  • Replies 21
  • Views 1217
Re: Some orders are showing as Pending when Complete

I have been looking through the forums on this issue and someone suggested that they resolved it by the web hosting company resetting cURL libraries, and deleting the php.ini file in domain root directory as it was conflicting. Could this be the cause of the problem? Topic unprovided. The thread is...

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  • Mon Nov 26, 2018 4:55 am
  • Replies 21
  • Views 1217
Re: Some orders are showing as Pending when Complete

I have been looking through the forums on this issue and someone suggested that they resolved it by the web hosting company resetting cURL libraries, and deleting the php.ini file in domain root directory as it was conflicting. Could this be the cause of the problem?

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  • Mon Nov 26, 2018 1:59 am
  • Replies 21
  • Views 1217
Re: Some orders are showing as Pending when Complete

I'm using the built-in Paypal standard module with the transaction method set to "Sale". Yes I have SSL. This issue happens when I receive orders using both of the payment modules that I have set up- Paypal and Stripe pay. Both have been working fine with the settings I have on them, until very rece...

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  • Mon Nov 26, 2018 12:54 am
  • Replies 21
  • Views 1217
Re: Some orders are showing as Pending when Complete

Thank you for the reply. No I don't have any payment-related errors in my error log, although I have some other module related errors but these were not generated at the time of the orders. I enabled the Paypal debug mode as suggested and made a test order. I got the following message in the error l...

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  • Sun Nov 25, 2018 7:43 pm
  • Replies 21
  • Views 1217
Some orders are showing as Pending when Complete

I have just noticed that some of my orders have started to update to Pending when they have been successfully placed, and when I try to change the order status through the Order>History tab, they stay as Pending status, regardless of the status change. This does not happen to all of my orders, but I...

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  • Sun Nov 25, 2018 6:31 pm
  • Replies 21
  • Views 1217
Re: Customer details are pre-filled

Hi, thank you for the reply. I already have my cookies and browsing data set to be cleared automatically every time the browser is closed. I also use CCleaner to clean up the browsers. But I still always see these default inputs in my Admin panel, under customers accounts on a fresh re-load of the b...

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  • Fri Mar 09, 2018 4:37 pm
  • Replies 4
  • Views 581
Customer details are pre-filled

I have noticed that when I try to change a customer's account details through Admin, the details are always pre-filled with the default Admin details (see screenshot), apart from the phone number, which is the customer's correct phone number. These default details are also pre-filled in the Account ...

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  • Fri Mar 09, 2018 12:09 am
  • Replies 4
  • Views 581
[SOLVED] Checkout module displaying extra blocks

Oh ok, I didn't realize that. When I update to OC3 I'll remember that, thanks.
Any idea on why I have started to get this issue with the Checkout and some other pages displaying the extra code for the Account module?
Thanks

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  • Wed Dec 06, 2017 10:57 pm
  • Replies 9
  • Views 971
Re: Checkout module displaying extra blocks

Ok I see. Yes when I made changes I should have saved them as a new theme. But as they were only styling changes, eg removing borders, changing colours, I thought it was too much hassle to save as a new theme. But those changes were made 1-2 years ago and the site has been working fine since the cha...

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  • Wed Dec 06, 2017 10:52 pm
  • Replies 9
  • Views 971
Re: Checkout module displaying extra blocks

I'm sorry I don't understand?
Under my Settings, the default theme is selected. I only changed a few style elements in the stylesheet.css. All other templates are the default. How can I revert to the default theme?

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  • Wed Dec 06, 2017 10:44 pm
  • Replies 9
  • Views 971
Re: Checkout module displaying extra blocks

Thanks for the reply. I am already using the default theme. I have just removed some of the borders and made some other style changes to the css, but it is the default OC 2.0.1.1 My Checkout odule is a custom extension, so I did try reverting to the default Checkout module, but the same thing happen...

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  • Wed Dec 06, 2017 5:49 pm
  • Replies 9
  • Views 971

Search found 259 matches