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Search found 19 matches

Re: PayPal Commerce Platform - 3D Secure Scenarios

I set the two mentioned to "decline" over the weekend so we'll see how it goes. I know the first order after the change was denied on the first attempt but went through the second time. It's possible that was the customer entering something wrong, or using a card that didn't have enough mo...

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  • Tue Sep 27, 2022 2:32 am
  • Replies 7
  • Views 2493
Re: PayPal Commerce Platform - 3D Secure Scenarios

Thanks. I'm in the USA. Based on my interactions with Paypal regarding other payment related issues, I'm guessing they would be of no assistance, and any assistance they did give would be different each time I contacted them. It took them over a year to explain why some card payments come through in...

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  • Sat Sep 24, 2022 11:38 pm
  • Replies 7
  • Views 2493
Re: PayPal Commerce Platform - 3D Secure Scenarios

Thanks for the info about the other errors. I'll look into those after I resolve this payment issue. One thing I forgot to mention is that I suspect having all of the Scenarios set to "Accept" may be making this site look fraudulent as there are a lot of cases where the customer payment is...

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  • Sat Sep 24, 2022 2:41 pm
  • Replies 7
  • Views 2493
Re: PayPal Commerce Platform - 3D Secure Scenarios

Thanks. I've got debugging turned on but I'm not finding any hits when searching for any of the status names when viewing the log from System > Maintenance > Error Logs. Is the Paypal error log saved/viewed somewhere else? The error log is filled with thousands of instances of the same errors which ...

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  • Fri Sep 23, 2022 1:10 am
  • Replies 7
  • Views 2493
PayPal Commerce Platform - 3D Secure Scenarios

I've been running PayPal Commerce Platform on OC 3.0.3.1 for about a year and prior to that I've used older version of Paypal checkout. PayPal Commerce Platform added 3D Secure and ever since then, one thing that's always caused issues is there is a high rate of cards being declined. I'd estimate 25...

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  • Thu Sep 22, 2022 2:06 pm
  • Replies 7
  • Views 2493
Re: Where to edit Check/Money Order instructions/address?

FYI, this is editable from the Admin section. The piece I wasn't doing was clearing the cache. Once I did that it started displaying the correct address.

System > Settings > Edit > Store tab and then type in the new address, then clear cache.

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  • Fri Dec 10, 2021 10:58 am
  • Replies 4
  • Views 378
Re: Where to edit Check/Money Order instructions/address?

OK, so it's not editable in the Admin section? I guess that's why I couldn't find it. Thanks.

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  • Thu Oct 28, 2021 11:41 pm
  • Replies 4
  • Views 378
Where to edit Check/Money Order instructions/address?

My OC 3.0 site adds instructions to the comment section of an order when the customer checks out with the Check/Money Order option. These instructions say where to send the payment and who to make it payable to. We've changed addresses and I need to change the address it displays but I've spent WAY ...

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  • Thu Oct 28, 2021 11:33 pm
  • Replies 4
  • Views 378
Re: "No Shipping Options Are Available" error caused by weight exceeding maximum USPS allows, how to override?

Thank you. That's what I'm looking for (if it works). We've got a stage version of the site so we always test them there first before going live so that's what we'll do here as well.

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  • Mon Jan 06, 2020 10:19 am
  • Replies 4
  • Views 448
Re: "No Shipping Options Are Available" error caused by weight exceeding maximum USPS allows, how to override?

Thanks. I was hoping for an option that didn't involve a new shipping module as I've already spent considerable time and getting this to work as I want it to and it does, except for this one thing that I didn't discover until today. It's not something that customers will encounter very often (this i...

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  • Mon Jan 06, 2020 7:54 am
  • Replies 4
  • Views 448
"No Shipping Options Are Available" error caused by weight exceeding maximum USPS allows, how to override?

I'm getting the "No Shipping Options Are Available - please contact us for assistance" error if the order total weight exceeds 70 lbs as that's the maximum weight USPS allows and that's the only shipping option I have active. I'm using the default USPS shipping module. This is not a "...

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  • Mon Jan 06, 2020 5:32 am
  • Replies 4
  • Views 448
Re: Access Image Manager from Admin Panel

If you want to upload files in bulk and organize them, do it via FTP and then they will be visible via the "File Manager" later when you need them (if you put them in the right place via FTP of course).

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  • Tue Sep 03, 2019 2:30 am
  • Replies 5
  • Views 1237
Paypal Express No Pupup Initially

I'm having an issue where Paypal Express works as intended when paying with Paypal login but if you click on the credit card payment option (guest checkout), it opens a form within my site to enter the card info. After info is entered, the payment fails and says "something went wrong, we'll tak...

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  • Fri Aug 30, 2019 2:27 pm
  • Replies 1
  • Views 490
Re: Drop Down Blue Hover - Change Color

Thanks. So from the links provided is appears the menu hover is essentially impossible to change without a bunch of work (not just a few lines of code) but the "glow" is relatively simple. Frustrating to change all of the colors of my theme just to get to the end and have one thing that's ...

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  • Tue Jul 16, 2019 2:42 pm
  • Replies 7
  • Views 2282
Drop Down Blue Hover - Change Color

I've been trying off and on for about a month to change the blue color when hovering over any drop down menu on my OC 3.0 site (search sort, cart estimate shipping country & state, checkout drop downs, etc.). I just can't seem to find what code controls this hover color. I can change the backgro...

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  • Tue Jul 16, 2019 1:44 pm
  • Replies 7
  • Views 2282
Re: Thumbnail images blurry, full size not blurry

Thanks. I guess I just thought featured only effected the featured products but it must set some sort of global minimum size for all thumbnails in the theme? Either way, I changed product image list size and related products size to 240x240 and it appears to have fixed the problem. Thanks again for ...

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  • Thu May 09, 2019 4:32 pm
  • Replies 5
  • Views 1498
Re: Thumbnail images blurry, full size not blurry

Thanks, I just changed featured image size in extensions > extensions > modules > featured to 240x240 (for the featured instance that is enabled) and it didn't fix the blurry issue. Did I change the size in the wrong location? That's the only place I see 150x150 image size so I thought it was the ri...

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  • Thu May 09, 2019 4:42 am
  • Replies 5
  • Views 1498
[SOLVED] Thumbnail images blurry, full size not blurry

I've got an issue where all of the thumbnails throughout the size are blurry but the main product images and pop up images look perfect. I searched around and found other people with the same problem (and various fixes for those instances) but I couldn't lock down the cause of my problem. It appears...

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  • Wed May 08, 2019 1:19 pm
  • Replies 5
  • Views 1498

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Search found 19 matches