Search found 21 matches

Search found 21 matches

Re: website down and malfunction after disk full

We know the Cache module can cause the whole website not displaying properly. But when we dig into the log messages, we noted that there is a oc_customer_online table that is reported to be corrupt. We tried to export the table, delete it, and re import it - only to see error saying that a key alrea...

Jump to post
  • Thu Feb 22, 2018 9:13 am
  • Replies 5
  • Views 625
Re: website down and malfunction after disk full

Contents of error_log: [Sat Feb 17 09:38:24 2018] [error] [client 220.181.108.183] PHP Notice: session_start(): ps_files_cleanup_dir: opendir(/var/lib/php/session) failed: Permission denied (13) in /var/www/vhosts/petelements.hk/PE/system/library/pagecache.php on line 49 [Sat Feb 17 09:54:30 2018] [...

Jump to post
  • Tue Feb 20, 2018 10:42 pm
  • Replies 5
  • Views 625
website down and malfunction after disk full

Hi, It appears that our error log kept growing and the server went down. We then removed old backup data, and deleted the /var/www/vhosts/petelements.hk/PE/system/logs/error.txt file and recreate a new one. We tried rebooting the server but no use. We noted that the admin login screen can be shown, ...

Jump to post
  • Tue Feb 20, 2018 10:40 pm
  • Replies 5
  • Views 625
Customer placed order but no record in system

A customer today said she used Google Chrome browser on a mac to place order on our site, but under admin interface we could not see her transaction. So we could only ask her to retry placing an order. Any clues how this could happen?

Jump to post
  • Wed Feb 15, 2017 6:45 pm
  • Replies 0
  • Views 453
HTML Edit Area cannot show

I have been editing online documents in my opencart v1.5.6 admin area. We have 3 languages: Traditional Chinese, English and Simplified Chinese. I was experimenting different HTML to see the effect on webpage layout. However suddenly, when I choose to edit this specific document, I can only see the ...

Jump to post
  • Wed Feb 15, 2017 6:44 pm
  • Replies 0
  • Views 454
Could cache be causing my renaming of admin folder fail?

We are using opencart v1.5.6 and heard that this product can be hacked easiliy, having one of the weakness in having a default admin folder that is suspect-able to hackers guessing passwords etc. We have tried renaming the admin folder to something else, and modified the files admin\config.php admin...

Jump to post
  • Wed Feb 08, 2017 4:58 pm
  • Replies 1
  • Views 500
why error log placed inside the htdocs folder

I'm taking over admin of an opencart installation. I'm quite shocked to see the error log being placed inside the html document root at the path system/logs/error.txt This information is supposed to be confidential to the administrator. Is it by default the apache/opencart get installed this way? Co...

Jump to post
  • Sat Feb 04, 2017 10:58 am
  • Replies 1
  • Views 1059
How the web server can serve HTML without file in folder?

Sorry I am a bit outdated and I'm taking over admin of an opencart website without hand over. In the past, we have a web server, then have some .html/.asp files inside the document root of a website and users can access them from browser. The directory structure maps to the file system. Now, on the ...

Jump to post
  • Sat Feb 04, 2017 10:41 am
  • Replies 1
  • Views 904
Re: failed to rename the admin folder (URGENT)

we have a cache module installed and I wonder if it could be affecting the file/folder path change? if this is the case, I wouldn't know how to properly deactivate the module before I make .php file content and folder path changes properly.

Jump to post
  • Fri Feb 03, 2017 3:34 pm
  • Replies 2
  • Views 486
Re: failed to rename the admin folder (URGENT)

now after reboot of server, we saw the system failing to start mysqld. we also noted we only have 10gb disk space. so apparently the low free space is causing the db failing to operate. a study of the log file also has repeated errors like: 2017-02-03 6:49:27 - PHP Notice: Undefined variable: banner...

Jump to post
  • Fri Feb 03, 2017 3:26 pm
  • Replies 2
  • Views 486
alphabetic order listing

Hello I am taking over our eshop that someone else has setup. On the site like http://www.petelements.hk/%E7%8B%97%E7%8B%97%E7%94%A2%E5%93%81/%E7%8B%97%E7%BD%90%E9%A0%AD%E6%BF%95%E7%B3%A7 There are a group of brands listed but not in alphabetical order. But our user want it to be in alphabetical ord...

Jump to post
  • Fri Feb 03, 2017 11:54 am
  • Replies 0
  • Views 660
failed to rename the admin folder (URGENT)

Hi fellows! We studied on the web, and many sources advised us to change the default admin of opencart 1.5.6 to a new path for security reasons (such as avoiding hackers trying to guess password). As such, yesterday we tried to change the admin folder from /admin to /xxxxxxxxxxx7, then modified 3 fi...

Jump to post
  • Fri Feb 03, 2017 10:28 am
  • Replies 2
  • Views 486
Re: Change orders in backend. Can't add product.

For us, we had two different cases of not being able to add product to existing order. One is caused by the problem that the shipping address etc fields marked with red asterisk not having filled. The other is caused by the product to be added having a status of disabled. Technically there is no bug...

Jump to post
  • Thu Jan 26, 2017 3:35 pm
  • Replies 2
  • Views 860
Re: Cannot add product to existing order

i have solved our own product addition problem. The cause is that the product status is disabled. So after we change it to enabled, the addition works.

Jump to post
  • Thu Jan 26, 2017 3:25 pm
  • Replies 4
  • Views 852
Re: Failed to add additional product to existing order

i have solved this problem myself, sorry for wasting your time. I noted the status of the product to be added is "STOP", so after re-enabling the product, I can add the product to existing order.
Thank you

Jump to post
  • Thu Jan 26, 2017 3:24 pm
  • Replies 1
  • Views 324
Re: Cannot add product to existing order

We don't see error message, but if we add a product to an existing order that has 7 items with 6 items being free, after the status bar says processing, and a green bar saying total has been updated, the new addition does not show up in the list. We tried using different browsers and the result is t...

Jump to post
  • Thu Jan 26, 2017 3:06 pm
  • Replies 4
  • Views 852
Failed to add additional product to existing order

We are using opencart 1.5.6 In the past, our staff can add product to an existing customer order, as long as the shipping address etc field are filled in. However now we have a case where the staff cannot add a product. The order has 7 items, among it all are free except one. When the staff adds a p...

Jump to post
  • Thu Jan 26, 2017 2:28 pm
  • Replies 1
  • Views 324
Re: Wrong calculation and synchronisation with other systems

Yes we have found the culprit on the zh-HK version. Some staff before I joined the company did the modification, so I can identify it to make correction.
Thanks very much for the tip. I'm newbie.

Jump to post
  • Mon Jan 23, 2017 7:03 pm
  • Replies 4
  • Views 2517
Re: Cannot edit order in admin panel OC 1.5.5.1

we are using version 1.5x at work and a coworker approached me for how to edit the order to add things when there is a warning red bar at the top saying "error". Nothing else. It turns out we have to go through the values of the order to refill the fields in addresses with text instead of leaving th...

Jump to post
  • Thu Jan 19, 2017 5:15 pm
  • Replies 42
  • Views 25994
Re: Wrong calculation and synchronisation with other systems

Thanks for your reply, our store is at http://www.petelements.hk . I checked the settings and apparently we dont have tax applied as Hong Kong does not have GST or other forms of sales tax. The other bug that puzzles us is about the discount coupon. In the past there were some promotions that offere...

Jump to post
  • Wed Jan 18, 2017 11:05 pm
  • Replies 4
  • Views 2517

Search found 21 matches