Post by calpang1026 » Tue Jun 05, 2018 10:03 am

I am using opencart 2.3.x due to a recent upgrade, all the new incoming orders are ending up in cancelled orders and can be found in the "missing orders" only and nothing is showing in the admin error log.
This applies to all my payment methods I have (bank transfer, paypal standard, cash on delivery), and all the order_status_id = 0 in the database.

Desperatly need some help with this.

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Post by OSWorX » Tue Jun 05, 2018 10:31 pm

You did not write which version you have used before.
But that behaviour seems to be a missing setting in the store configuration.

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Post by calpang1026 » Fri Jun 08, 2018 9:46 am

Hi v2.1 was the previous version. The default status for new order is set as "Processing" in the store configuration, and all the statuses in the payment gateways seem to be in the right place...

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Post by OSWorX » Fri Jun 08, 2018 3:27 pm

calpang1026 wrote:
Fri Jun 08, 2018 9:46 am
The default status for new order is set as "Processing" in the store configuration, and all the statuses in the payment gateways seem to be in the right place...
If all of that settings are correct, looks like your customers did not finished their purchases.

Because the moment they reach the final page in the checkout, the order is created with the status = 0.
The status will then be changed only after confirmation.

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