Post by maria.amado » Tue May 15, 2018 11:53 pm

Hi,
even with openbay disabled our store shows this error in log
How can we avoid it? Can we just uninstall the module?

[Tue May 15 11:26:39 2018] [error] [client 66.249.85.28] PHP Fatal error: Uncaught exception 'Exception' with message 'Error: Lost connection to MySQL server during query<br />Error No: 2013<br />SELECT * FROM loja_extension WHERE `type` = 'openbay'' in /home/storage/e/3b/0b/delpradocombr/public_html/system/library/db/mysqli.php:40, referer: http://www.delprado.com.br/?gclid=EAIaI ... gJM2PD_BwE
[Tue May 15 11:26:39 2018] [error] [client 66.249.85.28] Stack trace:, referer: http://www.delprado.com.br/?gclid=EAIaI ... gJM2PD_BwE
[Tue May 15 11:26:39 2018] [error] [client 66.249.85.28] #0 /home/storage/e/3b/0b/delpradocombr/public_html/system/library/db.php(16): DB\\MySQLi->query('SELECT * FROM l...', Array), referer: http://www.delprado.com.br/?gclid=EAIaI ... gJM2PD_BwE
[Tue May 15 11:26:39 2018] [error] [client 66.249.85.28] #1 /home/storage/e/3b/0b/delpradocombr/public_html/system/library/openbay.php(117): DB->query('SELECT * FROM l...'), referer: http://www.delprado.com.br/?gclid=EAIaI ... gJM2PD_BwE
[Tue May 15 11:26:39 2018] [error] [client 66.249.85.28] #2 /home/storage/e/3b/0b/delpradocombr/public_html/system/library/openbay.php(10): Openbay->getInstalled(), referer: http://www.delprado.com.br/?gclid=EAIaI ... gJM2PD_BwE
[Tue May 15 11:26:39 2018] [error] [client 66.249.85.28] #3 /home/storage/e/3b/0b/delpradocombr/public_html/vqmod/vqcache/vq2-system_storage_modification_system_engine_loader.php(94): Openbay->__construct(Object(Registry)), referer: http://www.delprado.com.br/?gclid=EAIaI ... gJM2PD_BwE
[Tue May 15 11:26:39 2018] [error] [client 66.249.85.28] #4 /home/storage/e/3b/0b/delpradocombr/public_html/system/framework.php(77): Loader->library('openbay'), referer: http://www.delprado.com.br/?gclid=EAIaI ... gJM2PD_BwE
[Tue May 15 11:26:39 2018] [error] [client 66.249.85.28] #5 /home/storage/e/3b/0b/delpradocombr/public_html/index.php(26): require_once('/home/storage/e...'), referer: http://www.delprado.com.br/?gclid=EAIaI ... gJM2PD_BwE
[Tue May 15 11:26:39 2018] [error] [client 66.249.85.28] #6 {main}, referer: http://www.delprado.com.br/?gclid=EAIaI ... gJM2PD_BwE
[Tue May 15 11:26:39 2018] [error] [client 66.249.85.28] thrown in /home/storage/e/3b/0b/delpradocombr/public_html/system/library/db/mysqli.php on line 40, referer: http://www.delprado.com.br/?gclid=EAIaI ... gJM2PD_BwE

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Post by OSWorX » Wed May 16, 2018 2:06 am

maria.amado wrote:
Tue May 15, 2018 11:53 pm
[Tue May 15 11:26:39 2018] [error] [client 66.249.85.28] PHP Fatal error: Uncaught exception 'Exception' with message 'Error: Lost connection to MySQL server during query
This line says all: the sever could not be reached.
Usually such errors pop up when:

1. server is misconfigured
2. server is limited (in connections)

Ask you hoster to fix that, has nothing todo with OpenCart.

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Post by maria.amado » Wed May 16, 2018 3:34 am

Hello, thanks for answering.

Is this not a bit strange that the lost always happen in the same point?
no other queries trigger that error, always is the same line:

[error] [client 50.116.119.80] PHP Fatal error: Uncaught exception 'Exception' with message 'Error: Lost connection to MySQL server during query<br />Error No: 2013<br />SELECT * FROM loja_extension WHERE `type` = 'openbay'' in /home/storage/e/3b/0b/delpradocombr/public_html/system/library/db/mysqli.php:40

and we don't even use Openbay, its disabled on our store.

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