In this case you have no choice and support period doesn't matter at all. You either buy even with 6 months period or you don't. Period.CybaGirl wrote: ↑Thu Nov 16, 2017 6:55 pmSorry but your logic in thinking like this may be alright when there is a wide range of extensions to chose from but in my case you are so very wrong. Simply because without naming the developer in question and the extension there was only one choice in regards to this particular extension. So please tell me how I could have chosen another extension that worked out cheaper with your way of thinking and did the same thing? Perhaps this developer needs some competition?
And again: this is YOU who need to pay attention, when purchasing software. YOU should ask pre-sales questions, watch demos and do all other stuff customers tend to forget nowadays. What you're trying to do here is blame others in YOUR OWN mistakes you probably made in the past. So let me be clear on this:CybaGirl wrote: ↑Thu Nov 16, 2017 6:55 pmNone the less I am just bringing this to the attention of everyone and all the developers I have spoken to so far agree with me and have taken steps to look after their customers and implement changes rather than seeing them as a cash cow and as I said before until this is fixed I will never make such an expensive purchase like this again on such a short support time as it's too expensive to get caught like this.
- If you purchased an extension and didn't notice it had a 6 months period - not developer's problem.
- If you purchased an extension and forgot to download it before license expired - not developer's problem.
- If you purchased an extension and forgot to ask pre-sales questions, which in the end turned into disappointment - not developer's problem.
I'm asking you one more time: STOP blaming others. When you purchase software, you can only count on good support and timely bug fixing. All the rest is optional and depends strictly on developer. Developers are different, they all set prices on their extensions differently, they all provide support differently, they define support period differently and so on. You absolutely can't demand from all of them to meet your vision of decent support and license management. Sometimes what's decent for you is unacceptable for others.
If you asked me, I'd bluntly said NO to your suggestion to allow downloads, when license expired. No, no and no. And trust me, most developers will say the same. Software development is a business, for god's sake, not a charity contest.