Community Forums

Please do NOT send prvte msg to Moderators for generic help

Please do NOT send prvte msg to Moderators for generic help

Postby Qphoria » Wed Jan 25, 2012 9:33 am

More and more I'm coming to a private message inbox full of forum members requesting generic assistance for what they could have either searched for or asked on the public forums. I'm getting the same complaint from other moderators too. Remember these are community forums and the design is that people help people. Moderators and Admins are here to "moderate", not be personal help desks. This is not meant to sound insensitive but being realistic, there are much more pressing issues than your individual generic problems.

"How can I make my site faster...."
"Do you think my new theme is ok...."
"Where do I add product variations..."
"How can make the site wider..."


These are all things that can be asked in the public forum.

By directly asking Admins/Moderators for help via PM, you are limiting the power of the request as others that might have the same issue cannot see the solution. You also take up time that could be spent improving or assisting many people.

It is ok to PM moderators for:
- Conflict resolution
- Reporting a forum/site issue
- Reporting fraud on the extension store
- Assistance with mods specifically authored by the moderator

It is not ok to PM moderators for:
- Generic questions about the cart
- Generic Theme/Mod related questions
- Anything generic that could be asked in a forum

You will much likely get faster results by posting your question in the proper forum in a clear and concise way than from Admin/Moderators. There are occasions when after a few days of no answer on a question it may be necessary to escalate to the Developer Moderators for assistance which is ok. But please post the question in the forum first.
Last edited by i2Paq on Wed Jan 25, 2012 2:03 pm, edited 1 time in total.
Image Image
Donate!|OpenCart Basics|GeoZones
Help me get more development cloud storage - Click Here to get DropBox
User avatar
Qphoria
Administrator
 
Posts: 19016
Joined: Mon Jul 21, 2008 2:02 pm
Donate to Qphoria

Re: Please do NOT send prvte msg to Moderators for generic h

Postby i2Paq » Thu Mar 08, 2012 5:44 pm

And if you still do you will get a 7 days ban.
Norman in 't Veldt
Moderator OpenCart Forums

_________________ READ and Search BEFORE POSTING _________________
Our FREE search: Find your answer FAST!.

FREE manuals: ShowMe Guides OpenCart, Opencart Check List and Our Documentation section.

BUGs?: Known BUGS for All OC Versions.

[How to] OC 1.5.4.x en hoger; BTW + Verzend + betaalmethodes.
User avatar
i2Paq
Global Moderator
 
Posts: 10759
Joined: Mon Nov 09, 2009 6:00 am
Location: Winkel - The Netherlands


Return to Forum Rules

Who is online

Users browsing this forum: No registered users and 0 guests

Hosted by Arvixe Web Hosting