Community Forums

by **HHHoagie** » Wed Jan 14, 2009 10:19 pm

I installed 0.7.9 RC6. Installed without errors. Store works but Admin or customers can not log in.
When a customer logs in an email is sent but the customer can not not log in.
When the admin logs in at store/admin he is able to enter his username and password but when he clicks login the login screen is again presented with empty fields and no errors.
Any help on this would be appreciated
Thanks Bob

by **Qphoria** » Wed Jan 14, 2009 10:25 pm

Did you set up ssl or anything or have you never been able to log into the admin from the start?
Got a link we can see?

by **HHHoagie** » Thu Jan 15, 2009 12:09 am

fresh install, nothing extra, not setups.
rhoaglan.phpwebhosting.com/shop

Thanks for your help

by **HHHoagie** » Thu Jan 15, 2009 12:18 am

Actually I looked in the database user table and see that only the admin is setup the test customer I set up is not listed there if the information will help.

by **bruce** » Thu Jan 15, 2009 9:14 am

have a look in the customer table too

by **Qphoria** » Thu Jan 15, 2009 12:21 pm

I just created a test customer account with no problem. I logged out and logged back in.
Try a different browser

by **HHHoagie** » Thu Jan 15, 2009 3:58 pm

Bruce, Sorry I didn't look in the customer table... I missed that but test customers show up there.

Qphoria, I tried a different browser, IE, and I get the same response when trying to log in. As a test customer I don't get the "Your account has been created" and when I try to buy something nothing goes into my cart.
When I use the demo opencart everything works the way it's suppose to with both the browsers I normally use.

So it appears that customers are being created and they are allowed to log in with no errors but they don't get recognized.
The same thing with the admin. I can log in with no errors but only a white screen is returned showing the log in fields empty.
Is this any help? Thank you both for your response to my problem.
Bob

by **Qphoria** » Thu Jan 15, 2009 4:08 pm

I just placed an order on your site. No problem at all.
I added the item to cart, logged in, checked out using COD, got the "thanks for your order" page.

I think maybe you need to Enable Javascript? Try a completely different computer.

If you PM me your admin user/pass I will try that too to verify that it isn't your site.

by **HHHoagie** » Thu Jan 15, 2009 4:31 pm

Qphoria, disreguard the PM I tried another computer and everything is fine.
So now how do I enable javascript on this computer?
Thank you very much for that advice... I think I'm in business now.
Bob

by **Qphoria** » Thu Jan 15, 2009 4:52 pm

Its per browser. Google for information based on the browser you are using like "enable javascript on IE6" or "enable javascript in Firefox" etc

by **HHHoagie** » Thu Jan 15, 2009 4:56 pm

Thank you for you prompt help. Sorry my stupidity caused you so much trouble.

by **Qphoria** » Thu Jan 15, 2009 5:09 pm

Nah, its good learning experience for both of us

by **HHHoagie** » Thu Jan 15, 2009 10:34 pm

I'm still confused about why one computer works and the other one doesn't. I compared both browser settings and the match. I turned off my security spyware. Could it be in a firewall or something like that?