Post by Ripe » Wed Jun 13, 2018 8:37 pm

Hi guys. I've got SagePay set up to handle payments and when a payment is received it sets the order to "Processing". Problem is however that downloadable items don't need shipping like the physical items, so for downloadable only items is there a way of automating the order status to "Completed" from "Pending"?

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Post by kestas » Wed Jun 13, 2018 9:32 pm

Hi,

You should set Order status in your payment module to "Completed" instead "Processing".

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Post by Ripe » Wed Jun 13, 2018 10:23 pm

The order isn't completed at time of payment for physical items though. If orders are digital, once payment is complete, it is complete. However if a physical item is ordered, it needs to be processing, so we know to post the item and mark it as processed/dispatched...

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Post by kestas » Thu Jun 14, 2018 12:45 am

Yes, you are right. You need to ask customisation.

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