Customer claims that a typical weekend would have seen 10-20 orders. They had 4 this past weekend. They are convinced this is the problem - even though we can't get it to happen consistently.
Site: https://creativemathematics.com
This is what I see in my cPanel error log. Giving you a big chunk so you can see it happens repeatedly (check the time stamps) when trying to add to cart. This most recent one was me testing and I only clicked the button once:
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[Mon Mar 19 17:46:09.606436 2018] [:error] [pid 30650] [client 69.10.160.3:58329] client denied by server configuration: /home/creativemathemat/public_html/index.php, referer: https://creativemathematics.com/index.php?route=product/product&product_id=324&search=BC&category_id=60&sort=p.mpn
[Mon Mar 19 17:46:09.548062 2018] [:error] [pid 30937] [client 69.10.160.3:58297] client denied by server configuration: /home/creativemathemat/public_html/index.php, referer: https://creativemathematics.com/index.php?route=product/product&product_id=324&search=BC&category_id=60&sort=p.mpn
[Mon Mar 19 17:46:08.790724 2018] [:error] [pid 30711] [client 69.10.160.3:58295] client denied by server configuration: /home/creativemathemat/public_html/index.php, referer: https://creativemathematics.com/index.php?route=product/product&product_id=324&search=BC&category_id=60&sort=p.mpn
[Mon Mar 19 17:46:08.229584 2018] [:error] [pid 30937] [client 69.10.160.3:58297] client denied by server configuration: /home/creativemathemat/public_html/index.php, referer: https://creativemathematics.com/index.php?route=product/product&product_id=324&search=BC&category_id=60&sort=p.mpn
[Mon Mar 19 17:46:07.841118 2018] [:error] [pid 30717] [client 69.10.160.3:58326] client denied by server configuration: /home/creativemathemat/public_html/index.php, referer: https://creativemathematics.com/index.php?route=product/product&product_id=324&search=BC&category_id=60&sort=p.mpn
[Mon Mar 19 17:46:07.797596 2018] [:error] [pid 30711] [client 69.10.160.3:58295] client denied by server configuration: /home/creativemathemat/public_html/index.php, referer: https://creativemathematics.com/index.php?route=product/product&product_id=324&search=BC&category_id=60&sort=p.mpn
[Mon Mar 19 17:46:07.375331 2018] [:error] [pid 30937] [client 69.10.160.3:58297] client denied by server configuration: /home/creativemathemat/public_html/index.php, referer: https://creativemathematics.com/index.php?route=product/product&product_id=324&search=BC&category_id=60&sort=p.mpn
[Mon Mar 19 17:46:06.896477 2018] [:error] [pid 30711] [client 69.10.160.3:58295] client denied by server configuration: /home/creativemathemat/public_html/index.php, referer: https://creativemathematics.com/index.php?route=product/product&product_id=324&search=BC&category_id=60&sort=p.mpn
[Mon Mar 19 17:46:06.351677 2018] [:error] [pid 30937] [client 69.10.160.3:58297] client denied by server configuration: /home/creativemathemat/public_html/index.php, referer: https://creativemathematics.com/index.php?route=product/product&product_id=324&search=BC&category_id=60&sort=p.mpn
[Mon Mar 19 17:46:06.099109 2018] [:error] [pid 30711] [client 69.10.160.3:58295] client denied by server configuration: /home/creativemathemat/public_html/index.php, referer: https://creativemathematics.com/index.php?route=product/product&product_id=324&search=BC&category_id=60&sort=p.mpn
[Mon Mar 19 17:46:05.275164 2018] [:error] [pid 30711] [client 69.10.160.3:58295] client denied by server configuration: /home/creativemathemat/public_html/index.php, referer: https://creativemathematics.com/index.php?route=product/product&product_id=324&search=BC&category_id=60&sort=p.mpn
[Mon Mar 19 15:55:58.958800 2018] [:error] [pid 14125] [client 70.231.224.143:55107] client denied by server configuration: /home/creativemathemat/public_html/index.php, referer: https://creativemathematics.com/index.php?route=checkout/checkout
[Mon Mar 19 15:55:16.746553 2018] [:error] [pid 13904] [client 70.231.224.143:55101] client denied by server configuration: /home/creativemathemat/public_html/index.php, referer: https://creativemathematics.com/index.php?route=checkout/checkout
[Mon Mar 19 15:52:32.943275 2018] [:error] [pid 13758] [client 70.231.224.143:55091] client denied by server configuration: /home/creativemathemat/public_html/index.php, referer: https://creativemathematics.com/index.php?route=checkout/checkout
[Mon Mar 19 14:49:13.965184 2018] [:error] [pid 5973] [client 69.10.160.3:55769] client denied by server configuration: /home/creativemathemat/public_html/admin/index.php, referer: https://creativemathematics.com/admin/index.php?route=marketplace/installer&user_token=95mp08tFmNlGDAYfl1kf8zXxVbAxLwSD
[Mon Mar 19 14:35:04.806985 2018] [:error] [pid 4298] [client 69.10.160.3:55583] client denied by server configuration: /home/creativemathemat/public_html/index.php, referer: https://creativemathematics.com/index.php?route=product/product&product_id=324&search=BC&category_id=60&sort=p.mpn
[Mon Mar 19 14:35:03.850061 2018] [:error] [pid 4298] [client 69.10.160.3:55583] client denied by server configuration: /home/creativemathemat/public_html/index.php, referer: https://creativemathematics.com/index.php?route=product/product&product_id=324&search=BC&category_id=60&sort=p.mpn
[Mon Mar 19 14:35:02.973470 2018] [:error] [pid 4298] [client 69.10.160.3:55583] client denied by server configuration: /home/creativemathemat/public_html/index.php, referer: https://creativemathematics.com/index.php?route=product/product&product_id=324&search=BC&category_id=60&sort=p.mpn
[Mon Mar 19 14:35:02.389478 2018] [:error] [pid 4298] [client 69.10.160.3:55583] client denied by server configuration: /home/creativemathemat/public_html/index.php, referer: https://creativemathematics.com/index.php?route=product/product&product_id=324&search=BC&category_id=60&sort=p.mpn
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Not Found
Not Found
<!DOCTYPE html>
<!--[if IE]><![endif]-->
<!--[if IE 8 ]><html dir="ltr" lang="en" class="ie8"><![endif]-->
<!--[if IE 9 ]><html dir="ltr" lang="en" class="ie9"><![endif]-->
<!--[if (gt IE 9)|!(IE)]><!-->
<html dir="ltr" lang="en">
<!--<![endif]-->
<head>
<meta charset="UTF-8" />
<meta name="viewport" content="width=device-width, initial-scale=1">
<meta http-equiv="X-UA-Compatible" content="IE=edge">
<title>The page you requested cannot be found!</title>
<base href="https://creativemathematics.com/" />
<script src="https://creativemathematics.com/catalog/view/javascript/jquery/jquery-2.1.1.min.js" type="text/javascript"></script>
<link href="https://creativemathematics.com/catalog/view/javascript/bootstrap/css/bootstrap.min.css" rel="stylesheet" media="screen" />
<script src="https://creativemathematics.com/catalog/view/javascript/bootstrap/js/bootstrap.min.js" type="text/javascript"></script>
<link href="https://creativemathemati
Why is it pulling the index.php file so many times? Why at all really? Suggestions for fixes? Is this an htaccess problem?
Need to get this fixed ASAP before they hang me!!!
TIA