Post by Philip Chow » Fri Jan 12, 2018 2:09 pm

This is a strange case. I cannot reproduce this scenario but I have received order with same product in 2 lines.
This is a big problem because the stock is check against 2 separate lines.
The store only has 6 qty but the customer place 2 lines of this item.
Is it a bug? How can it be fixed.

Thanks.

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Post by straightlight » Sat Jan 13, 2018 6:46 am

Are you absolutely sure that the product IDs on those two lines are also identical or rather showing a different product ID of the same product in the cart?

The most generated errors being found on Opencart forum originates from contributed programming.

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Post by Philip Chow » Sat Jan 13, 2018 7:37 am

I'm absolutely sure the 2 lines are with same product_id. We are selling wine and each wine is with unique product_id.
I even use phpMyAdmin to check the oc_order_product table. 2 lines are with same order_id & product_id.
All 3 times, the customers are placing order with our stock on hand quantity to 2 separate lines.
This make us very trouble to get the outstanding quantity.
For reference, our site is http://www.italife.hk

Thanks.

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Post by straightlight » Sat Jan 13, 2018 9:18 am

Switch back to the default theme and see if this issue can be replicated.

The most generated errors being found on Opencart forum originates from contributed programming.

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Post by Philip Chow » Sat Jan 13, 2018 9:36 am

Actually, I tried many times but can't replicate this issue but our customer can and seems to be intentionally break the order into 2 lines to place the order. They really want 2 times our stock quantity that cause problem.

I'll try with default theme.

Thanks for your advise.

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Post by straightlight » Sat Jan 13, 2018 9:28 pm

No problem. Also ensure to clear your OC admin cache from the dashboard and from your admin - > extensions - > modifications - > refresh button noticing the changes in the cart page once you refill the identical products from scratch in the cart.

The most generated errors being found on Opencart forum originates from contributed programming.

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