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Constant order update emails? 11 in 24 hours!
Posted: Wed Sep 06, 2017 4:14 pm
by romolo
Hi,
Our customers are receiving constant order update emails for the same order...
We did a test order and we've had around 11 order update emails in the last 24 hours for the same order.
I'm not sure if it's related, but when we tried to "add order history" (i.e. Change the order to complete, returned, cancelled, etc) it wouldn't work. We would select the order status and click "Add history", but nothing would happen, the button just says "Loading..."
Any help would be greatly appreciated - Please advise as soon as possible.
Thanks
Re: Constant order update emails? 11 in 24 hours!
Posted: Wed Sep 06, 2017 4:42 pm
by romolo
UPDATE - When I use the inspect console, I can see the following error...
Uncaught TypeError: Cannot read property 'error' of null
at Object.success (index.php?option=com_mijoshop&route=sale/order/info&token=ad868e898ae10630e98ffdaf1ae5e336&order_id=57:1244)
at i (jquery.min.js:2)
at Object.fireWith [as resolveWith] (jquery.min.js:2)
at y (jquery.min.js:4)
at XMLHttpRequest.c (jquery.min.js:4)
Any ideas on what this is and how to resolve?
Thanks
Re: Constant order update emails? 11 in 24 hours!
Posted: Fri Sep 08, 2017 4:50 pm
by romolo
Any suggestions??
Re: Constant order update emails? 11 in 24 hours!
Posted: Sat Sep 09, 2017 1:36 am
by JNeuhoff
romolo wrote: ↑Fri Sep 08, 2017 4:50 pm
Any suggestions??
Yes, use a genuine OpenCart!
Re: Constant order update emails? 11 in 24 hours!
Posted: Mon Sep 11, 2017 3:55 pm
by romolo
Well that's not much help now... But we have noted for future.
JNeuhoff wrote: ↑Sat Sep 09, 2017 1:36 am
Yes, use a genuine OpenCart!
Re: Constant order update emails? 11 in 24 hours!
Posted: Mon Sep 11, 2017 4:59 pm
by JNeuhoff
romolo wrote: ↑Mon Sep 11, 2017 3:55 pm
Well that's not much help now... But we have noted for future.
JNeuhoff wrote: ↑Sat Sep 09, 2017 1:36 am
Yes, use a genuine OpenCart!
You are using Mijoshop, an unsupported derivation of OpenCart, and your error is most likely caused by an Ajax call, which could be an error on your web theme or the way it's integrated. Do a clean install of OpenCart to see whether you can replicate the same error.
Re: Constant order update emails? 11 in 24 hours!
Posted: Thu Sep 14, 2017 4:24 pm
by romolo
UPDATE:
We seem to have resolved the duplicate order emails going out by changing the Joomla Mail Settings (in Global Config) to SMTP as oppose to PHP Mail.
In terms of the add history error, MijoShop support have said the following...
"As for the history issue, it happens when your server doesn't support cURL loopback.
You should ask your host to enable the HTTP loopback request feature otherwise it won't work.
Here you can find more about this issue:
http://forum.opencart.com/viewtopic.php?f=10&t=146714"