I run a shop on opencart and realized some time ago that my order numbers are not consecutive. Now I saw that there are some orders in the DB that are not shown in the shop (which explains why some customers complain). These orders have the status "0" in the DB. How / why do orders get this status? Which one is this status? How can I prevent this so that I see ALL orders in the backend of my shop?
Thanks & best,
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They result from several things - a payment api call not completing back to your store (like paypal standard), a customer that only goes so far in the order process and doesn't complete the order, etc. There are several threads about the fix for paypal and other payment processors not completing so do a search (this applies if you have received a payment for those orders but they come thru on oc as "missing" or "abandoned"). Otherwise, they are incomplete orders and should not be processed, though you may want to email those customers to see if you can help them complete their order or what the issue might have been.
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