Post by paulbarton » Tue Apr 24, 2018 3:40 pm

Hi I'm running 1.5.6.1. Just had an order placed where for some reason VAT was not added where it should have been, product is Taxable. I've checked product settings, GeoZones and shipping zones. The only strange thing is that the customer put the city as Dorset not Christchurch, Postcode was correct. Country was correct. I'm at a loss as to why this might be. I've done a test purchase and it seems to work OK. Any Ideas welcome
Warm Regards Paul

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Post by paulbarton » Tue Apr 24, 2018 10:48 pm

It also appears that the customer checked out as a guest so other than the order details I don't have a customer record.

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Post by paulbarton » Wed Apr 25, 2018 1:51 am

I've tried to replicate the problem but can't so far. I'm slightly worried that there might be an underlying problem. Can anyone point me in the right direction. Site is www.trehalose.co.uk and the product was http://www.trehalose.co.uk/trehalose-1kg

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Post by victorj » Wed Apr 25, 2018 3:40 am

when ordering that product and going into checkout as quest, im presented with 3 options called your tax category
1 private tax id not obligated no field for vat number
2 national company field for vat number obligated
3 foreing company comapny name obligated tax id and vat number both not obligated.

so my ques customer used quest checkout as a private person

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https://koelcel-onderdelen.com


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Post by paulbarton » Fri Apr 27, 2018 9:16 pm

Yes the customer used guest checkout as a private person and the system decided erroneously that it wouldn't charge them VAT. I'm not sure why this would be and test purchases I've done all seem to work. Puzzled
Paul

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Post by paulbarton » Wed Jun 20, 2018 12:59 am

OK this is getting strange - I've just had another instance of exactly the same problem except that this time the custumer created an account. This is costing me money now. I need to find out why this is occuring
Regards Paul

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Post by paulbarton » Wed Jun 20, 2018 1:58 am

Ok I've replicated the problem but looking at the error logs doesn't mean much to me

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Post by paulbarton » Wed Jun 20, 2018 2:00 am

There are 2 main error codes coming up
Undefined index: HTTP_USER_AGENT in /usr/webdata/trehalose221/system/library/categorizr.php on line 38
and
2012-10-05 7:14:18 - PHP Warning: unlink(/usr/webdata/trehalose221/system/cache/cache.language.1349420447) [<a href='function.unlink'>function.unlink</a>]: No such file or directory in /usr/webdata/trehalose221/system/library/cache.php on line 18

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Post by paulbarton » Wed Jun 20, 2018 2:38 am

The error log looks like this
2012-10-05 7:14:18 - PHP Warning: unlink(/usr/webdata/trehalose221/system/cache/cache.language.1349420447) [<a href='function.unlink'>function.unlink</a>]: No such file or directory in /usr/webdata/trehalose221/system/library/cache.php on line 18
2012-10-08 21:27:35 - PHP Warning: unlink(/usr/webdata/trehalose221/system/cache/cache.language.1349731606) [<a href='function.unlink'>function.unlink</a>]: No such file or directory in /usr/webdata/trehalose221/system/library/cache.php on line 18
2012-10-10 23:36:16 - PHP Warning: unlink(/usr/webdata/trehalose221/system/cache/cache.language.1349912056) [<a href='function.unlink'>function.unlink</a>]: No such file or directory in /usr/webdata/trehalose221/system/library/cache.php on line 18
2012-10-12 19:30:51 - PHP Warning: unlink(/usr/webdata/trehalose221/system/cache/cache.language.1350070020) [<a href='function.unlink'>function.unlink</a>]: No such file or directory in /usr/webdata/trehalose221/system/library/cache.php on line 18
2012-10-13 2:32:20 - PHP Warning: unlink(/usr/webdata/trehalose221/system/cache/cache.currency.1350094917) [<a href='function.unlink'>function.unlink</a>]: No such file or directory in /usr/webdata/trehalose221/system/library/cache.php on line 18
2012-10-13 3:37:13 - PHP Warning: unlink(/usr/webdata/trehalose221/system/cache/cache.language.1350099140) [<a href='function.unlink'>function.unlink</a>]: No such file or directory in /usr/webdata/trehalose221/system/library/cache.php on line 18
2012-10-14 15:29:22 - PHP Notice: Error: Table 'octre3421.paymentsense' doesn't exist<br />Error No: 1146<br />INSERT INTO paymentsense SET cs_order_id = 64, cs_trans_date = now(), cs_trans_gbp = 1349, cs_message = 'AuthCode: 062849', cs_cross_ref = '121014152920826602713345' in /usr/webdata/trehalose221/system/database/mysql.php on line 49
2012-10-15 23:36:48 - PHP Warning: unlink(/usr/webdata/trehalose221/system/cache/cache.language.1350343985) [<a href='function.unlink'>function.unlink</a>]: No such file or directory in /usr/webdata/trehalose221/system/library/cache.php on line 18
2012-10-15 23:36:48 - PHP Warning: unlink(/usr/webdata/trehalose221/system/cache/cache.currency.1350343985) [<a href='function.unlink'>function.unlink</a>]: No such file or directory in /usr/webdata/trehalose221/system/library/cache.php on line 18
2012-10-17 7:18:15 - PHP Warning: unlink(/usr/webdata/trehalose221/system/cache/cache.language.1350458269) [<a href='function.unlink'>function.unlink</a>]: No such file or directory in /usr/webdata/trehalose221/system/library/cache.php on line 18
2012-10-18 15:13:35 - PHP Notice: Undefined index: HTTP_USER_AGENT in /usr/webdata/trehalose221/system/library/categorizr.php on line 38
2012-10-18 15:13:35 - PHP Notice: Undefined index: HTTP_USER_AGENT in /usr/webdata/trehalose221/system/library/categorizr.php on line 38
2012-10-18 15:13:35 - PHP Notice: Undefined index: HTTP_USER_AGENT in /usr/webdata/trehalose221/system/library/categorizr.php on line 38
2012-10-18 15:13:35 - PHP Notice: Undefined index: HTTP_USER_AGENT in /usr/webdata/trehalose221/system/library/categorizr.php on line 38
2012-10-18 15:13:35 - PHP Notice: Undefined index: HTTP_USER_AGENT in /usr/webdata/trehalose221/system/library/categorizr.php on line 38
2012-10-18 15:13:35 - PHP Notice: Undefined index: HTTP_USER_AGENT in /usr/webdata/trehalose221/system/library/categorizr.php on line 38
2012-10-18 15:13:35 - PHP Notice: Undefined index: HTTP_USER_AGENT in /usr/webdata/trehalose221/system/library/categorizr.php on line 38

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Post by victorj » Wed Jun 20, 2018 3:23 am

Just created a order.
When at first creating a account, and select a different country, vat is gone.
since you have set that account need to be approved first, ii as a customer van not proceed in same account.
when going back to add something to a order, and reenter checkout uk is sued as country, vat stays away.

make sure that you remove the customers choise for customer group,if a foreign company want delivered without vat you should make sure they are in the correct customer group.

next probally nothing to do with this problem, make sure your entire shop is set under https.
next mont chrome will start to display a warming when a ecommerde site is not entirly ssl and firefox will block them entirly.

errors shown in screenshot are from 2012 so not relevant

Koeltechnische deurrubbers eenvoudig online op maat bestellen.
Alle niet stekplichtige onderdelen zoals scharnieren, sloten, randverwarming en verlichting voor alle typen koelingen en vriezers.
https://koelcel-onderdelen.com


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Post by paulbarton » Wed Jun 20, 2018 4:41 pm

Thank you for your help. I'm still getting the problem so will post updates when we find out what is going on

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