This applies to all my payment methods I have (bank transfer, paypal standard, cash on delivery), and all the order_status_id = 0 in the database.
Desperatly need some help with this.
Thanks
But that behaviour seems to be a missing setting in the store configuration.
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If all of that settings are correct, looks like your customers did not finished their purchases.calpang1026 wrote: ↑Fri Jun 08, 2018 9:46 amThe default status for new order is set as "Processing" in the store configuration, and all the statuses in the payment gateways seem to be in the right place...
Because the moment they reach the final page in the checkout, the order is created with the status = 0.
The status will then be changed only after confirmation.
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Default status in the store settings is set to Pending
Using PayPal Pro fro card payments and the status is set to processing
Recently we received an email from PayPal and the transaction ID receipt made BUT the order from that customer is in the Missing Orders.
How is that possible?
I will appreciate any help greatly!!
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Thanks for the reply. I had this issue with only one order that went to missing orders and the Paypal payment was received at the same time.johnp wrote: ↑Fri Apr 19, 2019 5:12 amI had this problem on a couple of 1.5.6.5 sites. Check that the primary email address you have in your Paypal account is the same one as you use for your main store email. On Paypal standard payments I was getting mismatch errors in the Error logs file due to mismatching email addresses. Paypal saw this as possible fraud.
I enabled IPN in my PayPal account settings and provided the correct IPN URL and tried again with a couple of new PayPal Standart orders and few Card payments via PayPal Pro and it all worked good. However, I think the Paypal account email is different than the Store email so maybe I should change that too.
I also have another issue with another OC 2.3.0.2 store. I use PayPal Hosted module for card payments. What started happening recently is that for each new card payment the status 'Processing' duplicates for several times in the Order History tab. Each time that send emails to the customer which is very very disturbing and we got several customer complaints already!!! I cannot find info anywhere about how to fix this. The developer does not respond also.
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I never use Paypal IPN. I have it disabled in Paypal. I let Opencart use its own built in callback.ivan2121 wrote: ↑Sun Apr 21, 2019 6:37 pmThanks for the reply. I had this issue with only one order that went to missing orders and the Paypal payment was received at the same time.johnp wrote: ↑Fri Apr 19, 2019 5:12 amI had this problem on a couple of 1.5.6.5 sites. Check that the primary email address you have in your Paypal account is the same one as you use for your main store email. On Paypal standard payments I was getting mismatch errors in the Error logs file due to mismatching email addresses. Paypal saw this as possible fraud.
I enabled IPN in my PayPal account settings and provided the correct IPN URL and tried again with a couple of new PayPal Standart orders and few Card payments via PayPal Pro and it all worked good. However, I think the Paypal account email is different than the Store email so maybe I should change that too.
I also have another issue with another OC 2.3.0.2 store. I use PayPal Hosted module for card payments. What started happening recently is that for each new card payment the status 'Processing' duplicates for several times in the Order History tab. Each time that send emails to the customer which is very very disturbing and we got several customer complaints already!!! I cannot find info anywhere about how to fix this. The developer does not respond also.
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Is there anything that you might think might be causing this?
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