Post by trixiemay » Thu Apr 26, 2018 1:00 pm

Opencart 2.2
I am creating a shop with free digital downloads.
However, when I put a test order through for a pdf from the Product page the Downloads page just says "Account Downloads
You have not made any previous downloadable orders!"
Any ideas please?

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Post by DigitCart » Thu Apr 26, 2018 2:36 pm

Hi,
Order status must match complete order statuses for downloads to be visible in customer account.

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Post by trixiemay » Fri Apr 27, 2018 4:56 am

Excuse my ignorance but...
what do you mean by 'order status'?
I have the product correctly entered but have taken out the amount (since it is a free unlimited download). Could these be the problem?
And I have no price.

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Post by DigitCart » Fri Apr 27, 2018 2:14 pm

Hi,
Go to Admin panel / System / Settings / Options tab, Complete Order Statuses
Set the order status the customer's order must reach before they are allowed to access their downloadable products and gift vouchers.

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