Post by MajaxLT » Sat Feb 17, 2018 5:27 pm

Hello. I am using OC 2.3.0 + Journal 2 Theme + NitroPack. Everything was fine for about a year, but my site's front end went down today ( browser throws error : ERR_CONTENT_DECODING_FAILED ). I had hard time to find out that it's caused by NitroPack's GZIP compression. If I disable GZIP compression, website loads up, but website is messed up https://imgur.com/NjfDqtf . Websites remains messed up even I disable whole NitroPack. Any thoughts? NitroPack' support is not working on weekends and I can't wait till Monday as I am loosing sales and money.

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Post by straightlight » Sat Feb 17, 2018 10:14 pm

Caused by an installed extension. Contact the extension developers to resolve these issues.

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Post by MajaxLT » Sat Feb 17, 2018 10:23 pm

Thank you for your replay. Site was running for months, I did not install anything new. Just had a talk with my server's host - they did not change anything either. With NitroPack disabled, my site looks like that : https://imgur.com/g2oVU79 . On mobile it's even worse - https://imgur.com/WYF8xg7 . Footer is in the middle of site, products browsing arrows is somehow hidden at background.. I have no idea where to start searching for problem.

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Post by straightlight » Sat Feb 17, 2018 10:28 pm

While technology evolves, everyone working outside of the Industry needs to adapt to those changes.

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Post by MrPhil » Sun Feb 18, 2018 10:50 pm

If you're absolutely sure that you changed nothing, and your hosting service swears on a stack of Holy Books that they didn't change anything, it's time to look at the "last updated" timestamps of all your files and see if there's anything that unaccountably changed around the time you first started getting errors. It's possible that a hacker has been at work, and left damaged files behind, in which case you'll need to restore your files from a recent (and clean) backup.

My experience with hosts has been that the right hand often doesn't know what the left hand is doing. A technician may well have upgraded a PHP version, or changed a setting, and thought it was so minor a change that they didn't pass word of it up the chain of command. Also, do you pull in any files from external sites, such as a Bootstrap CDN? Maybe they got damaged in some way.

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