Post by garygajesjr » Mon Nov 20, 2017 11:25 am

Hi I'm encountering this error in my cpanel:
[Mon Nov 20 11:20:41.792249 2017] [:error] [pid 5905] [client 122.54.5.34:37641] client denied by server configuration: /home/acrcomph/agcoop.acr.com.ph/index.php, referer: http://agcoop.acr.com.ph/index.php?rout ... t/checkout

I have this in my .htaccess:
# Prevent Direct Access to files
<FilesMatch "(?i)((\.tpl|\.ini|\.log|(?<!robots)\.txt))">
Require all denied
## For apache 2.2 and older, replace "Require all denied" with these two lines :
# Order deny,allow
# Deny from all
</FilesMatch>

in my checkout page, it show some error not found....
but still going on and completing the checkout when I click OK

Anyone encountered this? I also display error off in php.ini and in admin panel of my cart but still the error is showing

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Post by straightlight » Mon Nov 20, 2017 11:27 am

Followed are some tips on how to resolve this issue: https://stackoverflow.com/questions/841 ... figuration

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Post by garygajesjr » Mon Nov 20, 2017 11:36 am

Hi,

I tried to use require all denied and granted in apache 2.4, also in 2.2 and older I tried Order deny,allow
Deny from all
AND
Allow from all
Order Deny,Allow

I try this cause I don't know how to check my Apache version but still getting the error in my checkout page and in my cpanel errors

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Post by garygajesjr » Mon Nov 20, 2017 2:35 pm

Anyone can help me please?

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Post by paulfeakins » Mon Nov 20, 2017 8:20 pm

  • What version of OpenCart?
  • What theme?
  • What extensions?

UK OpenCart Hosting | OpenCart Audits | OpenCart Support - please email info@antropy.co.uk


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Post by garygajesjr » Tue Nov 21, 2017 9:52 am

Hi Paul,

I'm using OC v.2.3
just a simplica theme and import to excel extension,

still encountering this issue,
please guide me,
http://agcoop.acr.com.ph
getting not found... error in my checkout process even though I disabled display error in php.ini and in admin panel,
but when you click OK you can still complete the checkout process.

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Post by straightlight » Tue Nov 21, 2017 10:25 am

Switch back to the default theme and see if you can replicate this issue.

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Post by garygajesjr » Tue Nov 21, 2017 11:25 am

Hi,

I think this is due to my hosting,
I upload and install a clean opencart 3 in a free hosting site, then it runs smoothly without any error,
while in my paid hosting I updated to opencart3 clean install and still encountering this issue.
here is my paid hosting site: http://agcoop.acr.com.ph
and here is my free hosting site: http://garyg.elementfx.com

You can try to purchase any item then continue to checkout page, then the error will come out,
in my free hosting it runs without any error

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Post by straightlight » Tue Nov 21, 2017 11:33 am

I just tried an order. After submitting the billing details from checkout on your paid website, I do see the forbidden error message. Can you provide the most recent webserver's access logs regarding the checkout route?

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Post by garygajesjr » Tue Nov 21, 2017 11:45 am

Hi,

here's my recent error logs in cpanel:
[Tue Nov 21 11:30:50.741573 2017] [:error] [pid 29359] [client 70.55.184.88:57845] client denied by server configuration: /home/acrcomph/agcoop.acr.com.ph/index.php, referer: http://agcoop.acr.com.ph/index.php?rout ... t/checkout
[Tue Nov 21 11:28:30.648666 2017] [:error] [pid 23466] [client 122.54.5.34:12933] client denied by server configuration: /home/acrcomph/agcoop.acr.com.ph/index.php, referer: http://agcoop.acr.com.ph/index.php?rout ... t/checkout
[Tue Nov 21 11:24:13.702059 2017] [:error] [pid 3843] [client 122.54.5.34:31127] client denied by server configuration: /home/acrcomph/agcoop.acr.com.ph/index.php, referer: http://agcoop.acr.com.ph/index.php?rout ... t/checkout
[Tue Nov 21 11:19:02.988063 2017] [:error] [pid 29035] [client 122.54.5.34:30036] client denied by server configuration: /home/acrcomph/agcoop.acr.com.ph/index.php, referer: http://agcoop.acr.com.ph/index.php?rout ... t/checkout
[Tue Nov 21 11:19:02.818246 2017] [:error] [pid 29035] [client 122.54.5.34:30036] client denied by server configuration: /home/acrcomph/agcoop.acr.com.ph/index.php, referer: http://agcoop.acr.com.ph/index.php?rout ... t/checkout
[Tue Nov 21 11:09:05.549577 2017] [:error] [pid 18789] [client 122.54.5.34:46452] client denied by server configuration: /home/acrcomph/agcoop.acr.com.ph/index.php, referer: http://agcoop.acr.com.ph/index.php?rout ... t/checkout
[Tue Nov 21 10:59:16.797768 2017] [:error] [pid 415] [client 122.54.5.34:47587] client denied by server configuration: /home/acrcomph/agcoop.acr.com.ph/index.php, referer: http://agcoop.acr.com.ph/index.php?rout ... t/checkout
[Tue Nov 21 10:59:16.624827 2017] [:error] [pid 415] [client 122.54.5.34:47587] client denied by server configuration: /home/acrcomph/agcoop.acr.com.ph/index.php, referer: http://agcoop.acr.com.ph/index.php?rout ... t/checkout

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Post by straightlight » Tue Nov 21, 2017 10:32 pm

Contact your paid host to resolve this issue.

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Post by garygajesjr » Wed Nov 22, 2017 8:10 am

Hi,

I already contacted their support,
still cant fix the issue...

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Post by straightlight » Wed Nov 22, 2017 8:12 am

If even the host can't resolve this issue, then it would be best suggested to find a host that will be able to professionally manage their domains as well as to maintain web platforms on their servers.

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Post by garygajesjr » Wed Nov 22, 2017 11:45 am

Hi,

Due to we cant resolve this issue,
I tried to installed another platform which is pretashop, and it seems to be working fine, so far I got no errors encountered.
I cant transfer to another hosting site due to I already paid for it, and im just using its subdomain

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