My client says her customers are not getting order confirmation emails, the site is using version 2.3.0.2, is there a bug within 2.3.0.2 that could be the issue?
Thank you in advance
Unless you added a mod affecting mail, no IT should work.
If using mail protocol switch to smtp and add server, login password and correct port for sending mail.
More and more isp s are blocking PHP mail protocol.
If using mail protocol switch to smtp and add server, login password and correct port for sending mail.
More and more isp s are blocking PHP mail protocol.
Koeltechnische deurrubbers eenvoudig online op maat bestellen.
Alle niet stekplichtige onderdelen zoals scharnieren, sloten, randverwarming en verlichting voor alle typen koelingen en vriezers.
https://koelcel-onderdelen.com
As far as I know, there isn't but checked the error log and is some errors and noticed mail in it so not sure if is the reason, I have attached the error_log to this message
Attachments
you might get some information here
https://github.com/opencart/opencart/issues/3720
Most of time its related to wrong smtp setup in opencart
https://github.com/opencart/opencart/issues/3720
Most of time its related to wrong smtp setup in opencart
Koeltechnische deurrubbers eenvoudig online op maat bestellen.
Alle niet stekplichtige onderdelen zoals scharnieren, sloten, randverwarming en verlichting voor alle typen koelingen en vriezers.
https://koelcel-onderdelen.com
Does your client get email notifications back when sending out email to that email acount.
had same problem, shop was sending out mail, admin recieves mail, but client does not,
Had hosting add ptr records to mail, zo mail is trusted, exchange servers do requiere that.
had same problem, shop was sending out mail, admin recieves mail, but client does not,
Had hosting add ptr records to mail, zo mail is trusted, exchange servers do requiere that.
Koeltechnische deurrubbers eenvoudig online op maat bestellen.
Alle niet stekplichtige onderdelen zoals scharnieren, sloten, randverwarming en verlichting voor alle typen koelingen en vriezers.
https://koelcel-onderdelen.com
Think the hosting company I use has found the issue, they have said the following
spam score is being generated because the message is being encrypted using base64 encryption and this is generating a spam score, if there is an option to remove that encryption it should really help to avoid these emails generating a spam score which in turn should avoid the messages having problems with delivery.
spam score is being generated because the message is being encrypted using base64 encryption and this is generating a spam score, if there is an option to remove that encryption it should really help to avoid these emails generating a spam score which in turn should avoid the messages having problems with delivery.
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