Post by WebTech » Fri May 26, 2017 5:33 pm

Hi all,

First post here, so hopefully I'll get some attention to the support I need :)

So my friend has a OpenCart 2.0 website, using the PayPal gateway for payments. All of the status have been setup correctly and should have no problem.

When a customer placed a order the status automatically went to "Canceled" which is a bit weird. The next bit is even weirder, when you go and change the order status to something like "Pending" it ignores your request and simply adds another "Canceled" to the list. See Screenshot.

Order Screen
Image

PayPal Statues
Image

How can I fix this?

Thanks

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Post by WebTech » Thu Jun 01, 2017 12:38 am

No, there's no fraud prevention system in place.

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Post by labeshops » Tue Jun 13, 2017 8:12 pm

Did you check settings under the checkout > order status default setting on the options tab? Make sure its not set to canceled.

Running Opencart v3.0.3.2 with multi-stores and the default template from https://www.labeshops.com which has links to all my stores.


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