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Downloads not available after Payment

Posted: Fri Apr 21, 2017 2:55 am
by RandyRocket
Hi,

I am currently testing the ordering process in our 2.3.0.2 system using a sandbox PayPal account.

I am ordering a product with a download. After payment the state is set to "complete". But no downloads will appear.
In the product settings, there is a download though.

What did I wrong?

Thanks for help!

P.S: Is the actual download file required to exist on the server? Currently we only have download entries in the database (due shop conversion) and later want to put in all the binary files...

Re: Downloads not available after Payment

Posted: Fri Apr 21, 2017 12:49 pm
by rjcalifornia
Hi!
In the product settings, there is a download though.
Is the actual download file required to exist on the server?
So, did you upload a file (through OpenCart) and added it to the product?
After payment the state is set to "complete"
I used to have that problem. I ended up setting all digital purchases to "pending" instead of complete.

Re: Downloads not available after Payment

Posted: Fri Apr 21, 2017 7:10 pm
by scottyboyyy
rjcalifornia wrote:
Fri Apr 21, 2017 12:49 pm
Hi!
In the product settings, there is a download though.
Is the actual download file required to exist on the server?
So, did you upload a file (through OpenCart) and added it to the product?
After payment the state is set to "complete"
I used to have that problem. I ended up setting all digital purchases to "pending" instead of complete.
Did it work after you changed to pending? Do you manually accept all?

Re: Downloads not available after Payment

Posted: Sat Apr 22, 2017 12:56 am
by RandyRocket
Thanks for help! Actually it works now as soon as the file exists.

Re: Downloads not available after Payment

Posted: Sun Apr 23, 2017 10:48 am
by rjcalifornia
scottyboyyy wrote:
Fri Apr 21, 2017 7:10 pm
Did it work after you changed to pending? Do you manually accept all?
I don't manually accept them. What the pending does (at least for me) is allow the buyer to download the product and also lets him download it anytime the user wants, not just one time.

Re: Downloads not available after Payment

Posted: Sun Apr 23, 2017 10:49 am
by rjcalifornia
RandyRocket wrote:
Sat Apr 22, 2017 12:56 am
Thanks for help! Actually it works now as soon as the file exists.
Awesome!