I am using Version 1.5.6.4_rc
There is no forgotten password under the password field and I think that there used to be.
I have also tried using the link admin/index.php?route=common/forgotten but this just diverts to the login page.
Does anyone know how I can reset my password please?
I am using cpanel but i am a novice so i would need a step by step guide.
Thanks.
Hello,
The reason that forgotten password is not working is because "Allow Forgotten Password" has been disabled in "System > Settings"
You have 2 options but for both options, you will have to go to the database. Choose one among these 2:
1. Run this query (assuming that you are using 'oc_' prefix, else remove the 'oc_' in front of the table name in query)
2. Run this query to modify your password to "password" in the user table
Note that if you go through option 2, then after running the query, use the following credential to log into admin panel
username : admin
password: password
Hope it helps you.
The reason that forgotten password is not working is because "Allow Forgotten Password" has been disabled in "System > Settings"
You have 2 options but for both options, you will have to go to the database. Choose one among these 2:
1. Run this query (assuming that you are using 'oc_' prefix, else remove the 'oc_' in front of the table name in query)
Code: Select all
UPDATE oc_setting SET value= '1' where key = 'config_password'2. Run this query to modify your password to "password" in the user table
Code: Select all
UPDATE oc_user SET password= 'e1be1f718cb8d141a140016cc4efb0386f52ee1b', salt = 'e350fcb05' where username = 'admin'username : admin
password: password
Hope it helps you.
How do u "run" these? i am lost. Having an issue where there is no option to recover forgotten password.
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Well, that's a so-called Database Query, and it needs to be 'run' on the Server HOSTHow do u "run" these? i am lost. Having an issue where there is no option to recover forgotten password.
Admin Panel, by use of the 'PHP MyAdmin' or 'MySql Admin' Tool, in the QUERY Subsection.
BUT make sure, that the Username has been 'admin' before, or change it in the Query Line
first, to 'match' it, or it will not do anything, if the Admin Username is a different one
(which is usually the Case...!)
---
Admin access by Username 'admin'
DB Prefix: oc_ ( = oc_user )
Query Line Code:
Code: Select all
UPDATE oc_user SET password= 'e1be1f718cb8d141a140016cc4efb0386f52ee1b', salt = 'e350fcb05' where username = 'admin'New Password = 'password'
---
Admin access by Username 'youradminname'
DB Prefix: oc_ ( = oc_user )
Query Line Code:
Code: Select all
UPDATE oc_user SET password= 'e1be1f718cb8d141a140016cc4efb0386f52ee1b', salt = 'e350fcb05' where username = 'youradminname'New Password = 'password'
---
Ernie
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IP_CAM wrote: ↑Mon Mar 18, 2019 5:58 amWell, that's a so-called Database Query, and it needs to be 'run' on the Server HOSTHow do u "run" these? i am lost. Having an issue where there is no option to recover forgotten password.
Admin Panel, by use of the 'PHP MyAdmin' or 'MySql Admin' Tool, in the QUERY Subsection.
BUT make sure, that the Username has been 'admin' before, or change it in the Query Line
first, to 'match' it, or it will not do anything, if the Admin Username is a different one
(which is usually the Case...!)
---
Admin access by Username 'admin'
DB Prefix: oc_ ( = oc_user )
Query Line Code:New Admin Username = 'admin' (as before)Code: Select all
UPDATE oc_user SET password= 'e1be1f718cb8d141a140016cc4efb0386f52ee1b', salt = 'e350fcb05' where username = 'admin'
New Password = 'password'
---
Admin access by Username 'youradminname'
DB Prefix: oc_ ( = oc_user )
Query Line Code:New Admin Username = 'youradminname' (as before)Code: Select all
UPDATE oc_user SET password= 'e1be1f718cb8d141a140016cc4efb0386f52ee1b', salt = 'e350fcb05' where username = 'youradminname'
New Password = 'password'
---
Ernie
I did but it's not working.
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