Post by houseofwoods » Wed Feb 17, 2016 8:03 pm

Good day,

We have upgraded our website www.hippehangmatten.nl from Opencart 1.5.5.1. to 2.0.1.1 together with an upgrade from our theme, but now we are experiencing a problem and that's called a fatal error:

Fatal error: Uncaught exception 'Exception' with message 'error_theme_option_file_lost' in /public/sites/www.hippehangmatten.nl/catalog/model/kuler/cp.php:40 Stack trace: #0 /public/sites/www.hippehangmatten.nl/system/modificat ... .php(2157): ModelKulerCp->loadThemeOptions(NULL) #1 /public/sites/www.hippehangmatten.nl/system/modificat ... .php(2966): Kuler->processStyles() #2 /public/sites/www.hippehangmatten.nl/system/modificat ... se.php(63): Kuler->processOutput('...') #3 /public/sites/www.hippehangmatten.nl/index.php(262): Response->output() #4 {main} thrown in /public/sites/www.hippehangmatten.nl/catalog/model/kuler/cp.phpon line 40

Kulerthemes was the designer of this layout, but they are out of business since last month. But I have no idea how to fix this problem. Can anybody help us? I don't understand anything from above.

Thanks, Danielle

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Post by welfordmedia » Wed Feb 17, 2016 9:48 pm

Hi Danielle,

Sorry to hear that you've had this issue with your site! If you'd like our developers can take a look into it and see if they can fix it for you.

Could you PM me with your email address and more details about your store? :)

Thanks

An awesome Web Development company based in Leeds. E-Commerce Specialists by day, Geeks and Gamers by night

Tel: 0845 634 1838
Web: http://www.welfordmedia.co.uk
Twitter: https://twitter.com/welfordmedia
Facebook: https://www.facebook.com/welfordmedia


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Post by Randem » Thu Feb 18, 2016 6:30 am

Hi houseofwoods,

You seem to have gotten a hard lesson on upgrades.
The first thing is to remove the theme to see if the error persists - http://forum.opencart.com/viewtopic.php?f=10&t=157098

This should drag some issues into the light - http://www.randemsystems.com/support/op ... 9/#msg6199

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NEVER take serious; anyone who gives negative impact statements with no ABSOLUTE proof!
OpenCart Helpful Information * Upgrade 1.5 to 2.1 * Upgrade 2.1 to 2.2
"Why do people NEVER have enough time to do it right but ALWAYS enough time to do it over?"
DO NOT EVER GIVE SOMEONE YOU DON"T KNOW ADMIN ACCESS TO ANYTHING!
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