Post by Burt65 » Fri Dec 15, 2017 6:48 pm

Forum Rules & Guidelines


Welcome to Opencart Community Forum. As the Opencart platform has become more and more popular, so has this forum where there are an average of 1000+ users per day. The workload of maintaining this forum is not a simple task as, not just we deal with several version of OC but also 30 International Forums and a commercial section.

The following posts are a collection of simple Rules & Guidelines that are applied and/or enforced to allow Us (The OC Team), to keep the forum & members interactions performing at its best. Once again welcome aboard and enjoy your stay..
The Opencart Team


Rules Index:
Which Forum to Post in Opencart
Minimum Standard Format for Post Requesting for Help
Opencart and PM Rules
Forum Signature
Forum Etiquette and Common Sense

Guidelines Index:
Forum Ethics
The Opencart Marketplace
Marketplace Extension Comments Are NOT meant for Support
Tips for Requesting Support
Opencart on weekends & Public Holidays

Last Update: 31/12/2017

User avatar
Active Member

Posts

Joined
Mon Nov 18, 2013 3:23 pm
Location - Oz

Post by Burt65 » Fri Dec 15, 2017 7:22 pm

What happen to my post?


It seems that some user have serious problem understanding the structure of Opencart forum. So here is a short description of what each forum should contain..

Opencart its divided in 8 very distinct sections:

GENERAL
Not for asking for support or report bug or for other language than English

Opencart 3.0+ Support
Not for General Discussion or Opencart version 2.0+, 1.5+ or other language than English

Opencart Cloud Support
Not for General Discussion unless related to the Opencart Cloud or other language than English

Opencart 2.0+ Support
Not for General Discussion or Opencart version 3.0+, 1.5+ or other language than English

Opencart 1.5+ Support
Not for General Discussion or Opencart version 3.0+, 2.0+ or other language than English

Development
Please, just read each forum description and stick to the topic if you can

Forum (International Forums)
Opencart for all other languages. Please note that sometime the moderator for that particular language is not online, and therefore it could take a bit longer for your post to be approved. No need to post over and over again the same post... Give us the chance to get there...

Other
Again just read each forum description and try to stick to the topic if you can

Here it is a final reminder of how it works:

You are encourage to post in the correct section/area/language of the forum, so that other members can easily find your post and possibly help you out with the solution. Again as mentioned several times before the more details you can provide the shorter the thread will be.

When you post in the wrong section, using the wrong language or not giving enough details, you are NOT just making our job harder as we need to move the post in the right section and try to guess what the problem really is, you are also taking precious times away from our support team, where this time could be otherwise used to answer your actual post...

Same thing apply to members that decide to use the English section of the forum to post in their own language instead of using the proper nationality forum

Finally if you are not sure it is a bug, don't post it in the Bugs Report section. Just post it in the General Support for your Opencart version and if it is a bug one of our moderator will move the post for you. It will be a lot quicker this way as the majority of the times is not a bug but a simple user mistake

All the above adds up to a huge waste of time and frankly it could be easily avoided.

From now on posts that are posted in the wrong section and they are not an honest mistake will be deleted!

We sincerely appreciate your cooperation on this matter

The Opencart Team

Over 95% of all computer problems can be traced back to the interface between the keyboard and the chair...


User avatar
Active Member

Posts

Joined
Mon Nov 18, 2013 3:23 pm
Location - Oz

Post by Burt65 » Fri Dec 15, 2017 7:23 pm

Minimum Standard Format for Post Requesting for Help


Several members have asked for this before, but it seem that nobody really took notice...
I'm talking about You, "the forum member", letting other people know what version of OC you are using and if your OC is Standard or modify!
We have few good members on here that usually take the time to answer as many post as they can, but unfortunately most of this time seem waisted and consume unnecessary always just to find out what version of OC and any other details that could be relevant in solving your queries..

So if you are one of those User that is asking for help, from now on, we are asking YOU, to provide a minimum set of info in your post regarding your OC version, theme used (if any) and/or Mods/Extension used and possibly related to your problem!
Now, if you think about it, this is also to show some respect to those members that take their own time to help you for free!
This is just a suggested form for your post:

--------------------------------------------------------------------------------------------------------------------------

OC Version:
Theme:
Extension/Mods:

Your query:

A link to your site:


Is it a single or multistore setup?

If required:
When requesting technical support for Opencart integrations with an Application Programming Interface (API), the application must include the link to the extension or to the official vendor/host API documentation.
---------------------------------------------------------------------------------------------------------------------------


If you know how/where, it would also help attaching the error_log file (the relevant part) to your post, but remember to remove any sensitive data from it before posting it. If not sure, just wait for a member to instruct you on the correct procedure.

If you don't provide any relevant information's and just post a question, I'm afraid your new post shall be binned!
No exceptions!
Finally another little gesture of gratitude, would be to "Thanks" the member that helped you, fixing the problem and to edit your post title and adding the word [SOLVED], so that again the members don't keep coming back to the same posts.
We'll leave that to your good manners...

Note:
Regarding the International Forums, all Moderators/Members that do speak another language are encourage to let their members know of this change...

The Opencart Team

Over 95% of all computer problems can be traced back to the interface between the keyboard and the chair...


User avatar
Active Member

Posts

Joined
Mon Nov 18, 2013 3:23 pm
Location - Oz
Who is online

Users browsing this forum: hannalord and 4 guests