Re: Checkout issue - Continue button not working
Posted: Fri Jan 04, 2013 1:43 am
Hi There,
I'm experiencing a quite similar problem with the "continue" button on our checkout page but only on IE. I'm hoping that someone can help me with this and also help some other poor souls having this same issue
Here are the list of things that I would like to point our regarding the issue that we are experiencing.
- I used IE9 to simulate the bug(I have not tested it in other versions of IE). Whenever I checkout an item and reach the actual checkout page, the first form that I would need to fill up which is the billing details does not seem to submit correctly after clicking on the "continue" button. The submission of the first form, which is the BIlling Details in this instance, takes a much longer time to complete compared to Chrome and FF. Once the submissions seems to complete and receives a response form the server, I get an alert box which just shows the message "error". I have looked into the developer tool of IE9 and saw that the ajax request to ""checkout/guest_shipping"" actually gets aborted.
- I have disabled registered users on our e-store. We only let guest users to purchase on the site.
I have tried things to solve this like:
- changing the data type of the ajax post for "checkout/guest_shipping" to "text" instead of "json".
- I also tried changing the character encoding for my checkout controller.
but to no avail...
Unfortunately there are no error logs being recorded for this. The checkout page works perfectly for Chrome and FF.
Also, the version of the site on my localhost seems to work perfectly on IE9. So only the production site has problems with IE9.
You can take a look at our website at:
http://www.sleepwell.sg
Any help would be much appreciated.
Thank you very much.
I'm experiencing a quite similar problem with the "continue" button on our checkout page but only on IE. I'm hoping that someone can help me with this and also help some other poor souls having this same issue
Here are the list of things that I would like to point our regarding the issue that we are experiencing.
- I used IE9 to simulate the bug(I have not tested it in other versions of IE). Whenever I checkout an item and reach the actual checkout page, the first form that I would need to fill up which is the billing details does not seem to submit correctly after clicking on the "continue" button. The submission of the first form, which is the BIlling Details in this instance, takes a much longer time to complete compared to Chrome and FF. Once the submissions seems to complete and receives a response form the server, I get an alert box which just shows the message "error". I have looked into the developer tool of IE9 and saw that the ajax request to ""checkout/guest_shipping"" actually gets aborted.
- I have disabled registered users on our e-store. We only let guest users to purchase on the site.
I have tried things to solve this like:
- changing the data type of the ajax post for "checkout/guest_shipping" to "text" instead of "json".
- I also tried changing the character encoding for my checkout controller.
but to no avail...
Unfortunately there are no error logs being recorded for this. The checkout page works perfectly for Chrome and FF.
Also, the version of the site on my localhost seems to work perfectly on IE9. So only the production site has problems with IE9.
You can take a look at our website at:
http://www.sleepwell.sg
Any help would be much appreciated.
Thank you very much.