Post by justsimplyblanks » Thu Sep 07, 2017 7:26 pm

Hi, I am really sorry but I am totally new - I have a site www.justsimplyblanks.co.uk and just cant access it today from my admin (store front) or via google :( I have version Version 1.5.6.4
The company that set it up is still hosting but not offering any support now and I have no idea what to check or where to start - I am a dinosaur when it comes to IT.
many thanks
Mel


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Post by IP_CAM » Thu Sep 07, 2017 8:20 pm

Well, for coder-dinos, OC is probably much to enhanced, to play around with, one needs
to have a certain basic knowledge, or one cannot expect others to help, to get them onto their feet.
OC is all about money, for everybody involved, and for those, unable to handle it, a range of DEV's
are just waiting to assist. It's like fixing a Car Engine, if one is not a mechanic, one has to get one.
Sorry for the bad News ... ::)
Ernie

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Post by justsimplyblanks » Thu Sep 07, 2017 8:23 pm

so do I need to find a new person to maintain my site? or move it to another provider?
I just don't know why its not working today and was yesterday?? server? but isn't that opencart?


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Post by MrPhil » Thu Sep 07, 2017 8:36 pm

Your host seems to be having some troubles. I would talk to them next. I can "ping" your site successfully, and your whois record shows that things appear to be OK with your domain (you have 13 months until your domain expires). Trying to bring up your home page was unsuccessful. Is your hosting plan paid for and not expired?

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Post by kestas » Thu Sep 07, 2017 8:37 pm

Hi,
If you getting any support from your sever provider seems you should find more reliable provider... :) and move your shop.

Good luck

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Post by justsimplyblanks » Thu Sep 07, 2017 8:49 pm

thank you

Easysite solutions set the site up for me with opencart - I can get into my admin but cant do anything once there ie go to my shop front as that's not loading

I am still paying a monthly fee to easysite to 'host' my site and its all up to date - customers cant get into site either... I have contacted easysite but not reply so wondered if the problem with opencart

mel
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Post by villagedefrance » Thu Sep 07, 2017 9:07 pm

OpenCart itself is not the problem, your server settings probably are.

There are a few things to keep in mind when setting up an online business:

First, is the right server solution for you: cPanel (shared), Cloud, VPS, or dedicated.
Two, is the database type: MySql (deprecated), MySqli (recommended), PDO or MsSql.
Three, is the PHP version: 5.4.x (minimum), 5.6.x or 7.x.x.
Four, is the shopping cart software: OpenCart v1.5.6.4 in your case.

Regarding the server solution, I prefer cPanel myself (shared hosting) because cPanel gives me a good control over my hosting. Dedicated hosting is also very good but tends to be much more expensive since you rent an entire server exclusively for yourself. Cloud and VPS are fast but may not give you as much control over your server. OpenCart runs very well on shared hosting.

The database type should be MySqli really, but PDO works fine too.

The PHP version for OpenCart v1.5.6.4 should be v5.6.x for better results.

The software: OpenCart v1.5.6.4 is still very good, but does Not support PHP 7.x.x!

So, the first thing you need to do is to indentify what you are actually paying for.
Once you have done that, if your developer doesn't want to help you anymore, get in touch with your hosting provider and change your hosting package to one you can control yourself. Alternatively find another developer to take-over the existing solution.

If it is still too much for you, I might be able to help you.
Get in touch through my website: https://villagedefrance.net.

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Post by justsimplyblanks » Thu Sep 07, 2017 10:12 pm

is opencart working ok?


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Post by villagedefrance » Fri Sep 08, 2017 12:43 am

OpenCart v1.5.6.4 is working OK.
The server's configuration is most likely the problem here.

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Post by IP_CAM » Fri Sep 08, 2017 1:07 am

OpenCart v1.5.6.4 is still very good, but does Not support PHP 7.x.x!

well, an 1.5.6.4/1.5.6.5_rc will work very well by use of up to PHP v.7.0.22, but NOT PHP 7.1.x,
only the installation routine will not support PHP 7.x.x, as it comes by default.
---
I so far only found one Extension, no longer able to function with any PHP 7 Version:
https://www.opencart.com/index.php?rout ... n_id=20624
---
I created a complete and slightly modified 1.5.6.4/1.5.6.5_rc Install Package, to solve this Problem,
if a new Install needs to be made by use of such a Version, it will replace the default install/...
Sub in full. It also includes famous ATOMIX DB-Full-Indexer and InnoBD-Changer, as well as a Mod,
to avoid that nasty re-linking to the install-Sub, after an installation has been finished successfully.
Just to mention this. ;)
Ernie
viewtopic.php?f=199&t=187165&p=684259#p684259

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Post by justsimplyblanks » Fri Sep 08, 2017 1:47 am

I am struggling - I cant get an official answer anywhere and my site is just not working - loosing customers :(


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Post by IP_CAM » Fri Sep 08, 2017 2:43 am

well, you could always engage a Pro, to take care of it, just to mention it.
Ernie ;)

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Post by victorj » Fri Sep 08, 2017 4:12 am

Your admin seems to work.
Ask yourself what did you before the frontend went down.
Did you add products if yes remove those products, and see if it start working agian.
installed a extension than remove that extension,

if you need help, just drop me a PM

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Alle niet stekplichtige onderdelen zoals scharnieren, sloten, randverwarming en verlichting voor alle typen koelingen en vriezers.
https://koelcel-onderdelen.com

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Eigen productie en snelle levering.
https://123-deurrubbers.com


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Post by MrPhil » Fri Sep 08, 2017 4:34 am

admin: may be working (asking for ID and password)
http: store never connects (just spins)
https: store complains about bad SSL certificate

Did you change anything recently? Did your host change anything, such as moving to PHP 7? Did you just move to SSL? Go into your hosting control panel file manager and look for files that are new and haven't been there before, or existing files that have suspiciously recent last-modified dates. Such could indicate you've been hacked.

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Post by GoGo OpenCart » Fri Sep 08, 2017 5:11 am

@justsimplyblanks: I sent you a PM, so please check it ;)

See all my extensions: https://www.opencart.com/index.php?rout ... 20OpenCart


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Post by grgr » Fri Sep 08, 2017 10:33 pm

easysitesolutions are a clearly little amateurish and actually trading illegally by not displaying proper contact details - web trading 101!

I would suggest that the problem lies with whichever hosting provider they are reselling.

I'd get your site moved to some proper hosting.

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Post by MrPhil » Sat Sep 09, 2017 5:34 am

A note for anyone confused by @villagedefrance's post yesterday: cPanel is not a server solution or method. It is the brand name (trademark) of a particular control panel that runs on (at least) shared Linux servers. There are many other control panels for shared server accounts.

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