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Tips for Requesting Support

Tips for Requesting Support

Postby qahar » Mon Feb 13, 2012 6:03 am

  1. General
    1. Read documentation, faq & tutorials and search before post.
    2. Post your topics in the appropriate forum and don't double-post.
    3. Use a title that properly summarizes the main idea of the post. "Help please", "Get error" or "I'm Stuck" doesn't tell anything.
    4. Provide as much SPECIFIC information as possible when posting. You can use System Info to provide information about your server or file / directory permission.
    5. You should never hijack others threads with your issue/ request.
    6. Add [SOLVED] to your Thread Title (first post), if your issue is solved.
  2. Version
    1. Always provide the Opencart version you are using and try to always use the latest version.
    2. Always provide the Extensions (themes, modules, languages, vqmods etc) version you are using and try to always use the latest version.
    3. Check version compability before requesting support.
    4. Provide information: clean installation or upgrade version.
  3. Modifications
    1. Best practice to modify Opencart core code is using vQmod.
    2. If you modify something and it breaks, then it's your code change which is the problem.
    3. Provide the error, either it appear on Error Log or vQmod Log.
    4. Provide your modification code and describe what you want to achieve with the code.
  4. Links
    1. If your issue appear after try a tutorial, provide a link to the tutorial.
    2. Ensure that the link to your site is to the specific page which is experiencing the problem.
    3. Post a link to your website and always post a link with the http:// or www. prefix (open in new tab).
  5. Screenshots
    1. A screenshot is usually the best way to describe layout issues.
    2. If it is browser specific, post comparative screenshots between the working and non-working browsers.
    3. If applicable, add notes to the screenshot to highlight and explain the issue.
  6. Browser Names / Versions
    1. State what browser is experiencing a problem, whether it is browser specific.
    2. State the browser version, this is very important. IE could be IE6, IE7 or IE8 and all behave differently.
Last edited by Daniel on Tue Jul 23, 2013 9:59 am, edited 18 times in total.
Reason: update
My product: Blog Manager - Blog Manager 2 - default2 - free OpenCart 2 theme
OpencartNews - News, Tutorial n Tips - Common OpenCart Errors and How to Solve Them
Don't forget to add [SOLVED] to your Thread Title (first post) for solved issue.
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