Post by v-v » Tue Oct 10, 2017 7:51 pm

Hi, not sure if this is the right place, but i dont have better idea ...

I purchased extension that doesnt work, although it should. Developer doesnt reply, neighter through comments, nor via support request. Will someone advise me, what to do? Thanks.

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Post by Johnathan » Tue Oct 10, 2017 10:34 pm

Contact the OpenCart marketplace support team about it:

https://www.opencart.com/index.php?rout ... rt/contact

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Post by kestas » Wed Oct 11, 2017 1:29 am

v-v wrote:
Tue Oct 10, 2017 7:51 pm
Hi, not sure if this is the right place, but i dont have better idea ...

I purchased extension that doesnt work, although it should. Developer doesnt reply, neighter through comments, nor via support request. Will someone advise me, what to do? Thanks.
Hi, can you share what extendion does not work?

Custom OpenCart modules and solutions. You can write PM with additional questions... Extensions you can find here


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Post by IP_CAM » Wed Oct 11, 2017 4:19 am

Well, just be aware, that >doesn't work< does not mean anything, it may
just not work in your Setup, because you may use other Custom Extensions,
or a Custom Theme, and this Extension is possibly just no built to meet your
Custom Spec's. So, as mentioned above, before complaining to the BOSS,
better tell us first, in detail, what you use on Software and Mods, and link the
Extension Page as well as your Site, to let us see, what you are having a problem with...
Ernie

My Github OC Site: https://github.com/IP-CAM
5'200 + FREE OC Extensions, on the World's largest private Github OC Repository Archive Site.


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Post by v-v » Wed Oct 11, 2017 5:31 am

Hi you all, I contacted opencart support team several times using the form mentioned above, with no result ...
The extension is Attributes Templates from aksoy, and is not possible to configure - gives an error when I want to set up. ("Fatal error: Uncaught exception 'Exception' with message 'Error: You have an error in your SQL syntax ...";)

I guess the fix is simple, but as i am not php / sql expert, i cant fix it myself :-( I would better have functional extension, than get refund.

To complete previous comments, my shop is running on 2.2 version, not sure if i can tell site here - it doesnt affect catalog, but admin part.

Thank you for help!

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