Post by OCdevWizard » Wed Jan 18, 2017 5:56 pm

I glad to represent you my new extension

✪ Features ✪
✯ Help Desk/Support/Ticket system.
✯ Users and Admin can create tickets.
✯ Ticket filter for Admin and Staff.
✯ You can separate users by groups.
✯ You can edit access/permission for user groups.
✯ You can create/edit FAQ page.
✯ You can create/edit/ban users.
✯ You can create/edit user groups.
✯ You can create/edit ticket subject.
✯ You can create/edit ticket status.
✯ You can create/edit ticket priority.
✯ You can use/create/edit ticket canned response.
✯ Users can add own logo/icon.
✯ Staff and Admin can add/delete tags for ticket.
✯ Admin can watch user and staff activity log.
✯ Users can add attachment in ticket conversation.
✯ Staff and Admin can export ticket conversation to .txt file.
✯ Individual customizing email template for notifications.
✯ Select with customer groups and stores should be work module.
✯ You can set working days and hours.
✯ Using vQmod or OCmod.
Last edited by OCdevWizard on Wed Feb 08, 2017 1:41 pm, edited 1 time in total.

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Post by OCdevWizard » Wed Feb 08, 2017 1:48 am

⍟ Сhangelog ⍟

07.02.2017 - v1.0.1 :
- Add html template on New message notification;
- Add new filter fields: Author name and Author email;
- Add possibility to auto-assign staff on new ticket;
- Add custom footer for support extension;
- Add working days;
- Add detailed user info;
- Fixed small bugs;

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