Post by RaceVTA » Tue May 01, 2018 10:37 pm

Purchased a extension through opencart, payed with CC, received email from <support@opencart.com> requesting a copy of my Drivers License !!!???
Why would I send a copy of my license to purchase a $20 extension?? I denied the request. Within minutes i'm receiving emails from gmail.com accounts informing me I can purchase the same extensions without submitting my drivers license ... are emails and purchase orders from opencart public for everyone to see ??
Feeling worried and confused

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Post by IP_CAM » Tue May 01, 2018 11:57 pm

Well, Opencart gets cheated on a regular schedule, if users buy an extension, and
then want to have a chargeback, by quoting, that the extension does not function.
As a consequence of that, OC only has expenses, and looses money. But if a seller
offers an extension to you without the need of presenting any legal document, they
will NOT refound your money, if you cannot get the extension to work. And you will
have NO RIGHT, to then complain here about it, or about the seller, around here either,
and OC has no reason, to do anything about.
That's, in short, what's all about...
Ernie

For Sale: Top URL's, including an OpenCart V-Pro Installation, similar to:
http://www.bigmax.ch - http://www.ipcam.li - http://www.jti.li
For Information + URL's offered, please contact me at: jti@jacob.ch
I am NOT available for Custom Support in existing OC Installations!
My Github Repositories: https://github.com/IP-CAM
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Post by thekrotek » Wed May 02, 2018 3:02 am

It is called proof of ID and sometimes system decides, that it requires. Same as for orders anywhere else - they may require approval, if certain criteria was met.

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Post by Johnathan » Thu May 03, 2018 1:29 am

RaceVTA wrote:
Tue May 01, 2018 10:37 pm
Within minutes i'm receiving emails from gmail.com accounts informing me I can purchase the same extensions without submitting my drivers license ... are emails and purchase orders from opencart public for everyone to see ??
I just wanted to comment on this particular portion. What likely happened here is that the developer got notified of your order, and saw that it was "Waiting for valid ID". It sounds like they then e-mailed you from their @gmail.com account, to point you to their own site, where you could buy it without ID verification. Your info probably wasn't compromised, it was just the developer trying to make a quick buck by skirting the opencart.com commission system.

That being said, opencart.com is flagging more orders these days, and your frustration isn't unique. You can search around in the forums for various topics about people feeling the ID requirement is unnecessary. However, the intention is to help reduce fraud, which costs both OpenCart and developers time and money, so its intention is good. It just can be a bit of overkill in some situations.

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Post by RaceVTA » Thu May 31, 2018 1:49 am

Purchased my second Extension and again its flagged waiting for my drivers license ...
How many purchases does it take to become a verified member so I don't have to jump through hoops just to get what I need at this time ??

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