Post by emric » Sun Jan 14, 2018 4:41 pm

I have purchased a large number of extensions to date all with the same Company / Business Credit Card.
I was preparing to do a scheduled piece of work before the start of business day/week tomorrow and discovered that there seems to be some fraud prevention that has halted the order despite receiving the final confirmation page that the order was successfully placed.

No emails received to state it was held due to Anti Fraud and what to do to resolve, no email to confirm order or email to confirm the order failed.

So unable to download the extension, and don't dare buy the others I needed today... it is a Sunday in my time zone, so one most likely has to wait for someone to manually review this I assume, in their time zone, when their Monday morning starts.

Is this really required to be done this way in 2018 ? I have not come across this in ... ... well now that I think about it... never... to date with online purchases. and I have been purchasing online for as long as it was possible to do so.

It seems archaic, and it's very limiting when trying to work on allocated time blocks for a task.

Should one now buy extensions directly from the developer's own sites now ? (The Dev for the extension this matter concerns does sell it off their own site and I am seriously considering doing so I can stick to the intended work schedule, but then may end up with a double charge and need to spend time following that up)

I liked the convenience of having the history etc in the one login area, but being limited by old school anti fraud when working to well carefully planned timelines is more of a problem than the convenience of having a central repository.

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Post by MarketInSG » Mon Jan 15, 2018 7:50 pm

As OpenCart is selling digital goods, they will need to protect their sellers from fraudulent purchases. The orders are flagged up by fraud prevention system, and it will usually take one business day or less for them to verify your order.

For future readers, please write in to OpenCart immediately if your order is assigned the "Waiting for Proof of ID" status. Moderators on the forums wouldn't be able to assist.


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Post by thekrotek » Mon Jan 15, 2018 7:59 pm

Actually, it's far from being archaic. I use order approval on my site as well. I approve orders for particular extensions or countries and, like MarketingSG said, I do this to protect my products. Same is valid for OpenCart Marketplace and a lot of other places, where orders require approval.

Professional OpenCart extensions, support and custom work.
Contact me via email or Skype by support@thekrotek.com


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Post by mrjgray » Tue Feb 06, 2018 9:42 am

If paypal is used does that allow for quick processing?

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Post by romela » Thu Feb 08, 2018 3:18 am

I have made 2 orders
936015
936119

But its in (Waiting for Proof of ID)
How long I should wait? before is was immediately but now it stuck

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Post by MarketInSG » Thu Feb 08, 2018 11:43 am

It will usually take 1 business day or quicker if you open a support ticket with them.


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Post by nortski » Sun Feb 11, 2018 4:05 am

I am having the same problem. This is ridiculous, I need to get some urgent work done!

The Alt Box, built using Opencart 2.0.3.1.


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Post by slewman » Fri Feb 16, 2018 12:50 pm

Im in the same boat at the moment. A bit frustrating when you've allocated some time for something and then can't do it.

How long did the process take?

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Post by uksitebuilder » Fri Feb 16, 2018 6:06 pm

Usually within 24 hours of contacting OpenCart Support and sending in your Proof of ID

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For Friendly Professional Support - Click Here


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Post by EllenH » Tue Jun 05, 2018 11:31 pm

Just got this too, can anyone tell me what proof I need to send?
Thanks
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Post by philsmil3r » Sat Jun 30, 2018 7:20 pm

MarketInSG wrote:
Thu Feb 08, 2018 11:43 am
It will usually take 1 business day or quicker if you open a support ticket with them.
when you say with them do you mean the developer of the mod? or with opencart themselves?

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