Point taken and yes I should have had backups. But this happened a while back so I was able to re-download all my previous purchases under the old system. This was my point. In regards to the license expiring wouldn't it make sense to email the customer and let them know that the license is about to expire and perhaps even offer them a discount on renewal as many other developers do when you buy from their website? That way I could be notified of any potential updates I may have missed before my license expires.thekrotek wrote: ↑Thu Nov 16, 2017 2:23 pm
No, no, no and no. When license expires, you loose access to downloads and this is absolutely normal. Consider this as some kind of subscription. This is YOU, who should worry about creating backups of all downloaded extensions. YOU should consider downloading and saving somewhere the latest version of the extension, when your license close to expire. Please, don't try to put this on someone's shoulders, this is YOUR duty. Most software development companies have exactly the same scheme of licensing and you completely loose access to downloads, when license expires.
Sorry but your logic in thinking like this may be alright when there is a wide range of extensions to chose from but in my case you are so very wrong. Simply because without naming the developer in question and the extension there was only one choice in regards to this particular extension. So please tell me how I could have chosen another extension that worked out cheaper with your way of thinking and did the same thing? Perhaps this developer needs some competition?thekrotek wrote: ↑Thu Nov 16, 2017 2:23 pmAgain, wrong. 12 months support period is 2 times 6 months support period. You should consider PRICE of the extension, not support period. If one extension costs 50 bucks with 12 months of support and another one costs 20 bucks with 6 months of support, the latter is 10 bucks cheaper with the same support period.
None the less I am just bringing this to the attention of everyone and all the developers I have spoken to so far agree with me and have taken steps to look after their customers and implement changes rather than seeing them as a cash cow and as I said before until this is fixed I will never make such an expensive purchase like this again on such a short support time as it's too expensive to get caught like this. Furthermore and in hindsight if I had known this is how it was going to be I would never have brought it in the first place. So perhaps if this is how things are going to be then customers should be notified of this practice and the terms of sale be mentioned on the actual extension page. Hence why I said previously I am now more careful with my purchases and if that means I don't purchase something because of poor support times being linked to the downloads then so be it. So who are the real losers here? I think you need to think about this? As I am sure I am not the only one who has already been stung like this and again I don't believe I am being unreasonable about this particular incident.Perhaps you can spend $200.00 or more on an extension every six months just to get an update but I can't. Furthermore what about bug fixes that have been found by other customers and not yourself? Do you believe that we should have to pay more money to get the fixed version after the support period is over even though the bug was part of the original purchase? I hope you don't think like this nor do you think this is acceptable?