Need suggestions re: problem with a developer (Solved)

Hello

I'm having a little problem and I hope someone can give me some suggestions as what I can do.

Problem is that I bought an extension and paid the seller/programmer to install it on my site and that was 10 days ago, he did some work the next day but never finish it and wasn't replying to my email. And because the installation wasn't properly done I was getting full pages or error that I had to delete many times a day because it was filling up very fast in the error.log.

So because I couldn't get an answer and not knowing when he would and if he would finish the installation I first block all access to my site for him and I open a case through paypal to request a refund because after seeing how he was replying to other people complaining I knew he would get mad at me.

After I open the case the seller finally found the time to email me but only for threatening to mess my site what he wrote I don't know if I can post it here so I won't, but I went to cpanel and to Crawlprotect and I saw that he did try to access my site and that 10 times in a row! I think I'm lucky that I thought of blocking him just after I open the case at pp.

Now what I would like to know is:

Is there anything I can do to make sure he won't make me any problem of some sort?
Should I send him a formal demand?
Should I report him somewhere?
Or any other suggestions are welcome.

Tks
Cleo

Cleo wrote:Hello

I'm having a little problem and I hope someone can give me some suggestions as what I can do.

Problem is that I paid a seller for an installation on my site and that was 10 days ago, he did some work the next day but never finish it and wasn't replying to my email. And because the installation wasn't properly done I was getting full pages or error that I had to delete many times a day because it was filling up very fast.

So because I couldn't get an answer and not knowing when he would and if he would finish the installation I block all access to my site for him and I open a case through paypal to request a refund

After I open the case the seller finally found the time to email me but only for threatening to mess my site what he wrote I don't know if I can post it here so I won't, but I went to cpanel and to Crawlprotect and I saw that he did try to access my site and that 10 times in a row! I think I'm lucky that I thought of blocking him just after I open the case at pp.

Now what I would like to know is:

Is there anything I can do to make sure he won't make me any problem of some sort?
Should I send him a formal demand?
Should I report him somewhere?
Or any other suggestions are welcome.

Tks
Cleo

if he is selling on opencart, list his name, shame him for the sake of other users in the future.

No point for formal letters / demands. Nowhere you can report except for paypal to get back your money. Next, block him off your server, only allow FTP access or SSH access with your IP address

http://forum.opencart.com/viewtopic.php ... 54#p438699

Actually, in several countries both PayPal and credit card companies can bring about reversals. In PayPal disputes tend to work in buyers' favor, and most sellers figure out one way or another that PayPal is happiest when there are no disputes and especially no reversals or other wrinkles that cost PayPal money.

@butte and MarketInSG

I've waited 6 days to had the error fix and then emailed him again to let him know that I un-installed the extension until he can fix it because I was tired of login many times a day just to delete the errors which were filling up very fast in vqmod and error.log but he didn't reply, so I sent another email and said: At least I would appreciate an answer!

He finally answer and said: "If you deleted the extension how do you want me to fix it"

I replied and said: "I didn't deleted it just un-installed the .xml files but all the files are still there but it's giving a lot of errors just the same even if I un-installed the xml files.

Then I found out that he hardcoded some of the xml lines directly in my theme/tpl files! So I removed those files and put back the one from my backup

I've waited again but no reply so I went to the extension comment and told him that if he was not going to fix it I wouldn't have no choice then ask for a refund.

He replied

Stop filling the form with crap i told you i will fix the module to work on your site and i did it now you don not stop arresting me every second with emails i have other customer not only you so be patience

He made the installation on the 8th and that message was on the 17th and he ask me to be patient!
So I send a request to oc and open a case in pp and went right away to block him from accessing my site and this is wath he wrote:

So After i did the work for you you complain and dispute transaction NP but you should be worry about how your site will be working in the time to come cos even if you block my IP that will not save you. i got my insurgence policy and code when i do work for people like you

So I went to check my error.log in cpanel and saw that he tried to access it in 20 different way in one of it he tried this: And now oc support is telling me that I should unblock him and let him fix the files!!!! Yes sure you can count on me to do that after what he said and did.

My and your server's system administrator's unflinching reactions to means and timing, code strings, addresses, logs, and machine details, inter alios, were and remain essentially the same, and we are both privy to further details, ranging from technical to ordinary, including defiance and resentment as well timings and certain even obvious risks, that argue against resuming. The price tag has run its course, the cost tag has not.

I replied to support and now waiting again for a reply. It's ok I'm getting use to wait now

@MarketInSG

if he is selling on opencart, list his name, shame him for the sake of other users in the future.

I'm a little scare to do that now after what he said and did

Cleo

It is already done, in three crosslinked concurrent threads concerning the same extension and extent of 'support" for it.

He deleted all my questions/comments in the ext. store the one where I was asking for a quote for installation and modification for bilingual site, the one where he posted the price.

Looking at the rating now (4) for 45 sales he probably deleted the other comments where people were complaining!

HIs rating was higher when I purchased the extension so I believe that a few people went back and changed their rating!

Cleo

Just secure your website and make sure everyone knows him then

I blocked him through CrawlProtect, in my store, on the server through Cpanel and my web host blocked him on all servers

I should be ok! I hope!

I replied to oc support after they told me to give him access to my site and c/p them the emails threats, the login attempts and all the emails and told them that if he really did fix the file and made modification for bilingual as I asked then he can send the files to support and they forward it to me because I would be really scare to open any file from him now!

Cleo

Yup.

After trying to settle this situation through oc support with many emails between him/oc/me the developer said

If the Buyer will not agree to let me work then is noting that i can do he
can continue crying and complain the module tested on his site and working
fine.
I do not have time to continue with all this spam email from the buyer and
do not wand to let hem have any refund i rather donate the money he pay
then let hem carry on with this matter

And this morning he went to my 2nd store and tried to access it again 4 times through different files

But he didn't have the time to reply to my request and fix the problem!!!!

I just told oc support that if he keeps doing it I will post everything here in the forum and in the comment section, if he want the war he will get it!

That's very sad that someone can act like this, he must be very miserable!

I think that he have more to loose then I do, because if I let everyone know what kind of seller/developer he his he will have a hard time to sell anymore extension!


Cleo

Does anyone know what macinroy.com is?

[Tue Sep 17 02:22:39 2013] [error] [client 85.64.56.142] client denied by server configuration: /home/XXXXXXXX/public_html/403.shtml
[Tue Sep 17 02:22:39 2013] [error] [client 85.64.56.142] client denied by server configuration: /home/XXXXXXXX/public_html/
[Tue Sep 17 02:22:29 2013] [error] [client 85.64.56.142] client denied by server configuration: /home/XXXXXXXX/public_html/403.shtml
[Tue Sep 17 02:22:29 2013] [error] [client 85.64.56.142] client denied by server configuration: /home/XXXXXXXX/public_html/XXXXXXXX
[Tue Sep 17 02:22:22 2013] [error] [client 85.64.56.142] client denied by server configuration: /home/XXXXXXXX/public_html/403.shtml
[Tue Sep 17 02:22:22 2013] [error] [client 85.64.56.142] client denied by server configuration: /home/XXXXXXXX/public_html/\xd7\xa9\xd7\x92\xd7\xa6\xd7\x9f\xd7\x9e.
[Tue Sep 17 02:22:07 2013] [error] [client 85.64.56.142] client denied by server configuration: /home/XXXXXXXX/public_html/403.shtml
[Tue Sep 17 02:22:07 2013] [error] [client 85.64.56.142] client denied by server configuration: /home/XXXXXXXX/public_html/favicon.ico
[Tue Sep 17 02:22:06 2013] [error] [client 85.64.56.142] client denied by server configuration: /home/XXXXXXXX/public_html/403.shtml
[Tue Sep 17 02:22:06 2013] [error] [client 85.64.56.142] client denied by server configuration: /home/XXXXXXXX/public_html/loisirs-creatifs

/public_html/xxxxxxx, referer: http://lesbricole.macinroy.com/lesbricoles.com

Thanks

Cleo

Check your domain / portfolio for privacy vulnerabilities

so he want to hack you

Well after the threats he send and the attempts he made it looks like it

Cleo

Check your domain / portfolio for privacy vulnerabilities

What do you mean exactly?

Cleo

that's title of the website you just sent link to

Is there a folder that need to be left to 777?

Cleo

Domain report for macinroy.com

Summary Information
Domain is registered with enom.com
Domain is registered to WhoisGuard, Inc.
This domain is protected by privacy service, so you don't see the real registrant name.
Domain Name Server (DNS) is hosted by NOC4Hosts Inc., USA - Florida
Domain was created on 7/14/2013
Domain expires on 7/14/2014
DNS Records
Record Type Host Name IP Address More Data Section
NS dns3.registrar-servers.com 67.228.228.216 Answer
NS dns2.registrar-servers.com 208.64.122.242 Answer
NS dns1.registrar-servers.com 68.233.250.45 Answer
NS dns4.registrar-servers.com 184.171.163.91 Answer
NS dns5.registrar-servers.com 69.160.33.75 Answer
SOA dns1.registrar-servers.com 68.233.250.45 Admin: hostmaster.registrar-servers.com, Default TTL: 3601, Expire: 604800, Refresh: 3600, Retry: 1801, Serial: 2013091500 Answer
TEXT google-site-verification=JV-2T13efCA2drlMqkfpMJQIfXS-EzZCVOxOJ7o6XCo Answer
PTR dns3.registrar-servers.com 184.173.112.216 Answer
PTR dns1.registrar-servers.com 50.7.230.26 Answer
PTR dns4.registrar-servers.com 37.58.77.234 Answer

IP Addresses Information
Address Type IP Address Country Network Name Owner Name From IP To IP Contact Name Address Email Abuse Email Phone Fax Whois Source
Domain Name Server 68.233.250.45 USA - Florida NOC4HOSTS1 NOC4Hosts Inc. 68.233.224.0 68.233.255.255 NOC4Hosts Inc. 8010 Woodland Center Blvd, Suite 700, Tampa noc[@]noc4hosts.com abuse[@]hivelocity.net +1-888-869-4678 ARIN

Raw Domain Information
Domain name: macinroy.com

Registrant Contact:
WhoisGuard, Inc.
WhoisGuard Protected ()

Fax:
P.O. Box 0823-03411
Panama, Panama NA
PA

Administrative Contact:
WhoisGuard, Inc.
WhoisGuard Protected (05e5fc7754ad4d2cb0ee7b61856663d1.protect[@]whoisguard.com)
+507.8365503
Fax: +51.17057182
P.O. Box 0823-03411
Panama, Panama NA
PA

Technical Contact:
WhoisGuard, Inc.
WhoisGuard Protected (05e5fc7754ad4d2cb0ee7b61856663d1.protect[@]whoisguard.com)
+507.8365503
Fax: +51.17057182
P.O. Box 0823-03411
Panama, Panama NA
PA

Status: Locked

Name Servers:
dns1.registrar-servers.com
dns2.registrar-servers.com
dns3.registrar-servers.com
dns4.registrar-servers.com
dns5.registrar-servers.com

Creation date: 14 Jul 2013 22:01:00
Expiration date: 14 Jul 2014 22:01:00




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Name Server IP Address Information
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# ARIN WHOIS data and services are subject to the Terms of Use
# available at: https://www.arin.net/whois_tou.html
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#
# The following results may also be obtained via:
# http://whois.arin.net/rest/nets;q=68.23 ... xt=netref2
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NetRange: 68.233.224.0 - 68.233.255.255
CIDR: 68.233.224.0/19
OriginAS:
NetName: NOC4HOSTS1
NetHandle: NET-68-233-224-0-1
Parent: NET-68-0-0-0-0
NetType: Direct Allocation
RegDate: 2009-09-08
Updated: 2012-06-15
Ref: http://whois.arin.net/rest/net/NET-68-233-224-0-1

OrgName: NOC4Hosts Inc.
OrgId: NOC4H
Address: 8010 Woodland Center Blvd
Address: Suite 700
City: Tampa
StateProv: FL
PostalCode: 33614
Country: US
RegDate: 2004-04-26
Updated: 2012-06-15
Ref: http://whois.arin.net/rest/org/NOC4H

ReferralServer: rwhois://manage.hivelocity.net:4321

OrgTechHandle: IPADM158-ARIN
OrgTechName: IP Admin
OrgTechPhone: +1-888-869-4678
OrgTechEmail: noc@noc4hosts.com
OrgTechRef: http://whois.arin.net/rest/poc/IPADM158-ARIN

OrgAbuseHandle: HNAA-ARIN
OrgAbuseName: HIvelocity Network Abuse Administrator
OrgAbusePhone: +1-888-869-4678
OrgAbuseEmail: abuse@hivelocity.net
OrgAbuseRef: http://whois.arin.net/rest/poc/HNAA-ARIN

RTechHandle: IPADM158-ARIN
RTechName: IP Admin
RTechPhone: +1-888-869-4678
RTechEmail: noc@noc4hosts.com
RTechRef: http://whois.arin.net/rest/poc/IPADM158-ARIN

RAbuseHandle: HNAA-ARIN
RAbuseName: HIvelocity Network Abuse Administrator
RAbusePhone: +1-888-869-4678
RAbuseEmail: abuse@hivelocity.net
RAbuseRef: http://whois.arin.net/rest/poc/HNAA-ARIN


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